Director, Site Operations, Emea

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Technicians (CFTs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Essential Job Functions
- Manage the site team to ensure a high-level customer experience and the excellence of operations
- Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations
- Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully
- Manage resources allocated to the site so that results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators are achieved according to guidelines given by Vantage
- Ensure that the site is supported by the Vantage Operations and Best Practice standards
- Be responsible for the management and processing of action lists
- Contribute to the management of the deployment of tools and systems, in close collaboration with Vantage Operations and Vantage ICT
- Evaluate site continuity levels of service (or have them evaluated) on a regular basis
- Define and manage action plans developed to solve problems and weaknesses and improve current levels
- Organize maintenance activities so that they are implemented according to the annual prepared prevention program
- Minimize risks in terms of continuity of service and maximize efforts for stronger reliability of the site and a more solid continuity of service
- Contribute to the calls and visits for tenders by the customers of the site and for prospects, when needed
- Support day-to-day activities in relation with Vantage Operations, collaborating with Company stakeholders
- Manage relationships between Vantage Operations and any customer activities on site
- Participate in detailed follow-up of the capacity used for service availability and or for a future growth in relation to all technical installations of the site
- Participate in the definition of the site capacity increase roadmap (short and medium-term) to anticipate any deficiency in terms of capacity
- Control and monitor the energy quality at the supplier's point of delivery on-site, as well as the energy used on the site
- Be responsible and ensure the best Power Usage Efficiency (PUE) site, manage PUE projects, and report at the country level on progress on this KPI with regard to the targets
- Build and manage relationships with 3rd party suppliers, vendors, internal and external providers
- Help to positively evolve and support the growth of the national list of suppliers
- Ensure that third-party supplier’s on site are motivated and dedicated to individual activity, according to clear objectives
- Ensure all team members and suppliers / subcontractors comply with health and safety standards
- Be responsible for 100% compliance of the site to all regulatory elements in force
- Be responsible for managing the physical security of the site daily and working with the suppliers dedicated to security of the site
- Promote on the site any targeted ISO certification as a standard at the Group or country level and provide full support to the Vantage Quality & Safety Manager
- Meet the legal obligations in terms of health and safety with the aim of strengthening the physical security conditions that any visitor / worker operate under on site
- Produce a variety of reliable reports, data and metrics, including time recording in line with Company requests
- Be responsible for all documentation related to the operational activ