Digital Product Manager
Vor 2 Tagen
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
- Your Tasks
- Responsible for the CRM product (focus on customer support/after sales) from the perspective of the Government Aviation Unit from the implementation of an MVP to subsequent further development and operation
- Determining the requirements and processes of our customer support teams, unit and external warehouses comparing them with the possibilities of standard software and third-party systems and representing them to IT and other business units
- Development of fit/gap analyses and concepts with subsequent conversion into prioritized and developable use cases and user stories for the backlog in collaboration with the product owner
- Developing and visualizing the product roadmap and its risks as well as ensuring communication of progress with various stakeholders up to management
- Collaborate and lead interactive workshops as well as testing and data migrations
- Work in a global, agile product team consisting of product owners, developers, engineers, designers, and internal and external stakeholders
- With this you convince us
- Higher education in the fields of computer science, aviation or business, or many years of experience in related fields
- Experience with CRM standard software in the area of customer service and their customization (e.g. Salesforce, MS Dynamics, ZenDesk, ServiceNow or similar)
- 5+ years of experience in managing and developing digital products in agile roles, preferably in the aerospace industry
- Professional use of IT, web, design, and collaboration tools such as Confluence, Jira, Miro, Figma, Office 365, Azure Cloud, SAP, or others
- Very good knowledge of spoken and written English, German would be an advantage
- Strong communicator and independent personality
- What we offer
- A committed, international team and unique projects
- Flexible working hours and individual pension solutions
- Support for training and opportunities for personal and professional development
- Discounted meals in our staff restaurant and various discounts for employees
- Team events at which we celebrate our successes together
- Become part of the Pilatus family
- For impressions: Check Instagram «pilatusaircraft»
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