Property Management and Client Services

Vor 7 Tagen

Neuchâtel, Schweiz Cityus Vollzeit

**Why us?**

Join Our company, Cityus - You’re home in any city - corporate apartments in Switzerland and Now Europe, France & Luxembourg

Here’s the deal: we're not just any serviced apartments provider We’re on a mission to deliver beautiful and comfortable apartments to fit flexible living solutions. We are at an exciting part in our company's journey, looking to scale further in Europe and we now need someone willing to jump in and join us

As a company, we think deeply about our impact. Every action we take affects the environment around us, so we are constantly looking for ways to collaborate with suppliers, employees, and residents to collectively reduce emissions. We also understand that sustainability is about more than just our carbon footprint, and we’re committed to making a positive contribution to our communities

We are committed to excellence, reliable, and always ensuring our customers’ satisfaction. We value professionalism and are passionate about what we do.

**General Responsibilities**:
We’re on the hunt for a dynamic and proactive intern to cover a maternity leave for our Neuchatel property management team.

You’ll play a crucial role in welcoming our clients, helping them to settle smoothly in our apartments. Your creative solutions will help increase client satisfaction.
- Fully manage our serviced apartments in Neuchâtel.
- Act as the primary contact for guest arrivals/departures:
Meet & greet clients, ensuring a warm welcome, smooth key handover, and assistance throughout their stay.
- Assistance during the stay to handle daily client queries efficiently.
- Conduct thorough pre-arrival checks of apartments, ensuring cleanliness in collaboration with the housekeeping team.
- Uphold the quality, safety, and comfort of the apartment portfolio.
Coordinate and support apartment maintenance, liaising with technicians and external service providers.
- Utilize our property management system for booking stays, updating, and altering information as needed.
- Bring your own flair to the role by continuously improving administrative processes and suggesting new ideas for streamlining operations.
- Collaborate with the booking team, marketing, and accounts teams, to schedule apartment viewings and sharing vital information to contribute to the organization's overall success.
- Any other ad hoc tasks

**What we’re looking for**:

- Fluent in French & English - written and verbal
- Attention to detail is key You’ll be helping in managing an impressive portfolio of properties, ensuring client queries are dealt with promptly
- A true team player: be happy to collaborate with the whole team
- Be friendly, polite and truly passionate about serviced apartments.
- Patience and problem-solving abilities are essential, as you may encounter occasional challenges.
- A willingness to learn and adapt is essential.
- Tech-savvy, comfortable with using computerised softwares and tools

**Working hours**:

- 40% - 4 half days

**What’s next?**

Type d'emploi : Temps de travail : 40-60%, Temps de travail : 20-40%, CDD
Durée du contrat : 6 mois

Rémunération : CHF26 400,00 à CHF31 200,00 par an

Nombre d'heures : 16 par semaine

Avantages:

- Travail à domicile

Horaires:

- Du Lundi au Vendredi
- Repos le week-end

Rémunération supplémentaire:

- Prime de performance

Lieu du poste : En présentiel

Date de début prévue : 01.05.2025

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