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Platform Manager
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The Crypto Finance Group consists of a FINMA-regulated financial institution and a BaFin-regulated subsidiary in Germany. As part of Deutsche Börse Group, Crypto Finance AG provides professional digital asset solutions to institutional clients. This includes a FINMA-approved securities offering with 24/7 brokerage services, as well as custody, staking, infrastructure, and tokenisation solutions. Headquartered in Switzerland, the Crypto Finance Group's German subsidiary has secured four BaFin licenses to provide brokerage and custody services.
The starting date is as soon as possible in our office in the Prime Tower in Zurich.
**Responsibilities**
- Platform Operations: Oversee the day-to-day operations of the trading platform, ensuring high availability, stability, and performance
- Production Issue Management: Monitor and resolve production issues, ensuring mínimal disruption to trading activities
- Client Support and Integration: Work with institutional clients to support platform integration, troubleshoot issues, and provide technical assistance. Ensure each client passes the conformance testing certification before going live to production
- System Configuration: Configure and maintain platform settings based on business and client requirements
- Ticket and Backlog Management: Open, track, and manage tickets for both production issues and platform improvements, while maintaining and prioritizing the backlog
- Platform Optimization: Continuously evaluate platform performance and ensure implementation of improvements to enhance reliability, speed, and scalability
- Project Management Support: Assist in managing ongoing product initiatives, acting as a deputy for the Product Manager when needed, and ensuring that platform upgrades are delivered on time
- Stakeholder Communication: Collaborate with internal teams (engineering, trading, operations,) external clients and vendor partners to ensure the platform meets business needs and resolves issues promptly
- Security and Compliance: Ensure that the platform adheres to all relevant security, regulatory, and compliance requirements
**Requirements**:
- At least 3 years of experience in managing trading platforms or similar systems
- Strong understanding of trading technologies, including order management systems, market data, and execution tools
- Experience with production issue resolution and system configuration
- Familiarity with ticketing systems and backlog management
- Ability to support clients with technical integrations and troubleshooting
- Experience in trading cryptocurrencies is a plus
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
**Benefits**
- Join an international, fast-paced blockchain and fintech team with experienced industry leaders
- Work at the forefront of an inspiring, dynamic new sector in B2B finance with digital assets
- Be part of our friendly, knowledge-sharing, entrepreneurial culture, and flat hierarchy
- Work in a role that lets you learn, and gives you responsibility and independence
- The chance to be part of a movement shaping the future of our world’s financial system
- Become part of a learning environment where you can dive deep into the latest trading & settlement topics and make a direct impact
- Participate in weekly company meetings, bi-weekly Knowledge Pooling sessions, and amazing team events
- A central working place in Zurich, with a modern infrastructure
**Culture**
At the heart of our company, we prioritise:
- Innovation and Continuous Learning
- Collaboration and Knowledge Sharing
- Entrepreneurial Spirit and Flat Hierarchies Values such as Excellence, Delivery, Ownership, Passion, and Unity
**Please note**
- We do not accept CVs from recruiting or staffing agencies
