Field Service Team Leader

vor 1 Tag

Baden, Schweiz ABB Vollzeit

**Field Service Team Leader (80 - 100%)**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Local Divison Manager

**Your role and responsibilities**:
This role will be responsible for implementing the service strategy and driving service growth at the local unit level. This role involves leading the service organization, managing P&L, and optimizing the utilization of service resources to achieve performance targets. This role reports directly to the local division manager and is an integral part of the management team. The work model for the role is: #hybrid You will be mainly accountable for: - Ensure compliance with group HSE directives and implement regulations within the area of responsibility. Assess risks and implement safety plans to ensure the safety of personnel and equipment. Demonstrate personal commitment to HSE through consistent sustainability observation tours. - Manage teams of field service engineers and technicians. Provide guidance, motivation, and development opportunities for direct and indirect subordinates. Work to improve service availability and quality, offering coaching and career development planning. - Develop, implement, and review field service operations strategy based on the global service business strategy. - Ensure customer focus and deliver superior customer service experience in field service activities. Drive continuous improvement of field service quality and customer retention. - Drive performance of field service activities by monitoring KPIs and implementing corrective actions. Ensure effective planning and allocation of resources according to standard processes and safety guidelines. - Foster a culture of continuous improvement to achieve service excellence in the designated area. Implement improvements and innovations to enhance service delivery.

**Qualifications for the role**:

- Bachelor’s degree in electrical/mechanical engineering MBA or advanced degree preferred.
- Several years of experience in a similar role, preferably in electrical industry.
- Proven leadership skills with the ability to motivate and develop teams.
- Strong understanding of HSE regulations and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data, identify trends, and drive performance improvements.
- Customer-centric mindset with a focus on delivering exceptional service.
- Proficiency in MS Office and relevant service management software.

**What's in it for you?**:

- Learn from highly experienced, genuine, and caring colleagues - people who are committed to helping you achieve your personal and professional goals.
- Bring your knowledge and expertise, make the difference in technology
- Feel empowered: take ownership and drive exciting results in your scope of action

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