Program Manager

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Construction Industries Services Division (CISD) is hiring a **Program Manager for Integrated Services **.

**Job Summary**:Lead the proactive management of service leads execution and customer value agreements (CVA) fulfillment leveraging condition monitoring technology. Develop a consistent strategy to support service leads and operations with remote service capabilities. This role is responsible for managing communications, metrics, reporting, and the overall project delivery, plan, and budget, along with ensuring collaboration across the enterprise for projects under their leadership.

**What You’ll Do**

The Program Manager is accountable for ensuring successful and on-time delivery of projects addressing clear customer requirements and delivering value for customers resulting in incremental CVA, CM insights and parts revenue.
- Lead project teams comprised of marketing, operations, business, product group and digital resources tasked with developing/integrating, piloting, proving, and documenting digital and Condition Monitoring (CM) elements in support of Customer Value Agreements (CVAs) and Prioritized Service Events (PSEs).
- Lead project teams through prototype, commercialization, pilot, implementation and follow-up stages of various projects or tools.
- Develop, produce, and deliver project management schedules, stakeholder updates, and gate reviews, using professional project management tools and techniques.
- Manage change and take active leadership in timely decision making.
- Leads progress of projects, discusses challenges/roadblocks with affected areas, assures appropriate personnel are informed and steps are in place to meet schedules and recommend possible solutions and alternatives.

**What You Have**:

- Extensive experience in direct project/program management
- Effective communication skills and strong attention to detail
- Excellent interpersonal, consulting and influence skills
- Strong analytical and organizational skills, self-starter, strategic thinker and strong decision maker
- Advanced skills in Excel, MS PowerPoint, and MS Project
- Demonstrated experience delivering on time, on budget projects
- Extensive relationship management and problem solving skills
- Customer focus and service excellence mindset
- Product support or aftermarket experience
- Condition monitoring experience
- Field experience working with dealer or distributor networks
- Six Sigma Black Belt certification / experience
- Change Management certification / experience
- Project Management certification
- Bachelor’s degree
- Knowledge of dealer service processes
- Familiarity with new product introduction (NPI) process

**Additional Information**

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For

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**Posting Dates**:
Caterpillar is an Equal Opportunity Employer (EEO).

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