Technical Content Creator

Technical Content Creator

Each bike has a life of its own. They have unique characteristics and function differently, and they require an innovative content creator to tell their story to our riders and retailers.

Are you a 3D creator, Innovator, visualizer, storyteller, and bike enthusiast?

HOW YOU’LL MAKE A DIFFERENCE
- Create industry-leading technical documentation (digital and print User Manuals, 3D renderings, Service guides, and Schematics) supporting bicycles and other complex products.
- Creating technical content to be consumed digitally - supporting the team's transition from long-form print to online modular content.
- Provide input to improve our written team style guide. Review/edit all written technical content for quality & alignment on an ongoing basis.
- Grow to become a product expert through collaboration with Product Development and Engineering teams to inform content creation.
- Work within a team to establish and expand technical content creation workflow and best practices.
- Partner with Legal to incorporate requirements into content and ensure all documents meet or exceed them.
- Scan the environment globally to ensure content is industry-leading in form and function.
- Actively participate in enhancing the execution of new Product Introduction by providing best-in-class documentation that is first-class, accurate, innovative, and adheres to the project timeline.
- Support Specialized Retailer Education & Marketing departments with Technical Education content creation as needed.

WHAT YOU NEED TO WIN
- 3D Design, BS degree or equivalent experience/education
- Experience in a technical writing or content creation position is preferable.
- Experience with 3D CAD software is required (Creo preferred)
- Proficiency with a 3D Rendering Suite is ideal (3D Max preferred)
- Fluent in English, written and spoken.
- Proven ability to write in explanatory and procedural styles for multiple audiences
- Acute attention to detail in all aspects of responsibilities
- Experience with a digital CMS (hosting, publication, and search management of Technical Content) would be a significant plus. Examples include, but not limited to, Adobe Experience Manager, Contentful, and eGain.
- Demonstrated effectiveness working cross-functionally and cross-culturally in a global environment
- Proficiency with Adobe Suite.
- Background in web design or creating content for the web-preferred
- Proficient with prioritization and multi-tasking. Able to manage several projects concurrently.
- Self-motivated team player

Application Requirements

Applicants may be required to supply a written and illustrated sample of a product or procedure.

This position is based at our locations in the USA: Salt Lake City, or Europe: Cham, Zug, Switzerland.