Key Account Management, Europe

Waystone leads the way in specialist services for the asset management industry._
- Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide._
- With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn. _Waystone provides its clients with the guidance and tools to allow them to focus on managing their investment goals with confidence._

**SUMMARY**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- **Sales Activity Coordination**: Collaborate with the sales team to execute and track sales initiatives, ensuring alignment with company goals and client needs.
- **Client Relationship Management**:Foster strong relationships with key clients by addressing inquiries, providing solutions, and maintaining consistent communication to drive satisfaction and loyalty.
- **Data Analysis and Reporting**: Gather, analyse, and present data on client performance, sales trends, and growth opportunities to provide actionable insights and support decision-making.
- **Client Engagement**: Coordinate and participate in client meetings, presentations, and reviews, ensuring thorough preparation of materials and documentation of key actions.
- **Project Support**: Assist in the planning, execution, and follow-up of projects aimed at enhancing client engagement and revenue growth, working closely with cross-functional teams.
- **Market and Competitor Analysis**: Monitor industry trends, competitor activities, and client feedback to identify growth opportunities and areas for improvement.
- **Revenue Growth**: Identify upselling and cross-selling opportunities within key accounts to drive revenue growth and increase Waystone's market share, using established account management methodologies.
- **Contract and Pricing Negotiation**: Collaborate with the Sales and Legal teams to negotiate contracts, pricing, and terms for key accounts, ensuring mutually beneficial outcomes and adherence to best practices.
- **Strategic Account Planning**: Support the maintenance of strategic account plans using leading methodologies such as Miller Heiman to maximize revenue contributions from key clients and achieve growth targets.
- **Collaboration**: Work closely with internal teams, including Relationship Managers and Operations, to ensure seamless service delivery and address client concerns promptly.
- **Performance Reporting**: Provide regular updates on key account management activities, revenue contributions, and client feedback using established methodologies for comprehensive reporting.
- **Contract and Compliance Management**: Support the maintenance and updating of contracts and agreements, ensuring compliance with company policies and legal standards.
- **Risk Management**: Proactively identify and mitigate risks associated with key account management, ensuring compliance with industry regulations and standards while employing proven frameworks.

**REQUIREMENTS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Experience and Abilities**:

- **Communication Skills**: Exceptional verbal and written communication skills, with the ability to build rapport with clients and internal stakeholders alike.
- **Analytical Ability**: Strong analytical skills with the capacity to interpret data and identify trends, using insights to support strategic recommendations.
- **Organisation and Time Management**: Demonstrated ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
- **Attention to Detail**: High degree of accuracy and attention to detail, particularly in handling client information, data analysis, and project documentation.
- **Customer Focus**: A proactive approach to customer service with the ability to anticipate client needs and deliver solutions effectively.
- **Relationship Building**: Extending and nurturing strong relationships with key stakeholders, including institutional investors, investment funds, and asset managers, is vital for establishing Waystone as a trusted partner in the industry.
- **Technical Proficiency**: Proficiency in Microsoft Office Suite (particularly Excel and PowerPoint); experience with CRM software (such as Salesforce) is a plus.
- **Innovation and Adaptability**:The asset management industry is constantly evolving, and you should be open to innovation, adaptable to change, and willing to explore innovative approaches to enhance the company's sales performance.
- **Team Collaboration**: A team player with a collaborative mindset, ready to contribute to group projects and support colleagues