Travelling Fleet Supervisor

The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet,is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service. - At least 3 years of experience in the role of onboard Shorex Manager; - Fluent in English (minimum B2) and any additional language is a plus; - Computer proficiency with MS Office Package; - Knowledge of Fidelio is an advantage; - Analytical skills; - Experience in training and people development; - Strong Interpersonal and Communication skills; - This is a crew contract involving long period of travel on board of our ships and our offices. - Monitor and supervise the performance of the assigned ships to achieve Company's assigned targets; - Support the onboard team to achieve maximum revenue and Guests' Satisfaction; - Coach and train onboard teams; - Audit safety procedures in place with our Tour Operators. VISA REQUIREMENTS (if any) - Hold a valid passport Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.