Service Delivery Manager

Vor 3 Tagen

Basel, Schweiz Questel Vollzeit

**_ Your next adventure awaits here _**
- Founded in 2004, today IPRIS AG is recognized as a top-tier IP renewals provider serving over 200 clients globally._
- IPRIS offers customer-focused software and services to organisations wishing to take control of their patent and trademark renewals. Offering expert and hands-on customer service and renewals support, the combined teams in Basel and London provide proactive, unlimited customer-centred support and training as standard to clients all over the world, irrespective of their size, team, and needs._

We are currently looking for our future **Service Delivery Manager - Patent annuities (m/d/f)**

**Your responsabilities**:

- Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities)
- Point of contact between customers and internal departments
- Presentation of client engagement model to new clients.
- Build strong and positive relationships with customers at various levels
- Gathering and documenting information about the business and technical conditions of customers
- Identify training & knowledge needs of customers
- Prepare and conduct training for customers
- Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models and designs
- Ongoing monitoring of annual fee renewals and related document management
- Data research in national and international IP databases
- Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts.
- Correspondence in German and English (in writing and by telephone) with national and international customers
- Regular processing of individual inquiries and smaller projects
- Active participation in the achievement of business objectives

**The perfect match...**
- Successfully completed education as patent paralegal; foreign language correspondent or comparable qualification
- Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
- Practical work experience in IP and deadline management
- Independent, reliable, detail-oriented and precise
- Precise, solution-oriented and structured way of working
- Commitment, initiative and distinct ability to work in a team
- Strong communication skills and quick comprehension
- Fluent in written and spoken German and English, other foreign languages an advantage
- Confident handling of MS-Office and a strong affinity for IT
- Project management experience an advantage

**What we offer...**
- An interesting, varied, autonomous task in an international environment
- Pleasant and open team atmosphere
- Future-oriented service company with flat hierarchies and short decision-making paths
- Convenient railroad connection

**_ Join Ipris, be part of the Questel Group, a growing international group, and live a great human adventure_**

**_
Job location : Basel - Switzerland_

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