Store Manager 100% Zh Landside

**Job description**:
The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership
- Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
- Integrating and training new employees
- Passing the passion for the brand on to the team, to constantly evolve customer service
- Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
- Organisation and execution of meetings in collaboration with the assistant store manager
- Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
- Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
- Take on a neutral role/referee in case of occurring conflicts
- Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales
- Ensuring and controlling the co-worker’s contribution during sales
- Determination of goals
- Boost the KPI
- Determining of daily priorities and challenges, zoning, etc.
- Dynamization of the team
- Serving as an idol in terms of service and customer care
- Knowledge of different collections and products (tendencies, style, material, etc.)
- Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
- Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
- Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)
- Steadily monitoring to ensure a safe, tidy, and clean store
- Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
- Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
- Educating the co-workers on the topic of visual merchandising

Leading the store
- Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
- Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
- Analyse results based on collections and indicators, so a plan can be executed

Store organisation
- Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
- Ensuring the logístical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
- Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
- Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
- Organise, prepare and execution of the inventory; define an action plan, to better the results
- Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

**Profile**:
We are looking for a Store Manager who can:

- Lead a team
- Boost sales
- Sets the brand into scene
- Secures the organisation and leadership of the store

He or she should commit to:

- Foster the brand by means of his behaviour
- Respect the work tools and work environment
- Guaranteeing the safety of the wares and people
- Foster the interpersonal relationships (good communication)
- Adapt the work plans and absences, to secure a smooth customer service

**Benefits - What is in for you.**
- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end contract.
- Development and training opportunities.
- Contribution to health insurance costs

Note that for the airport staff additional perks include:

- Free shuttle services to the airport
- 10% discount on duty free items and meals

**Professional requirements**:

- Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
- Experience in sales and leadership of a store and its sales staff, or as assistant store manager
- Customer oriented and customer friendly
- Takes on initiative
- Experience in PR and marketing activities
- Being proficient in sales strategy
- Numbers oriented
- Commitment
- Representing the brand Swatch

**Languages**:

- Very good knowledge of German/French/English, any other languages are clearly considered an asset