Sales Associate 80-100%

THE COMPANY
- “Time is what you make of it.”
- Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
- Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team
- **In Lugano, we are looking for a new Sales Associate at 80%-100%**-
- **Sales Management - Boost Sales**
- _ Sales & Performance_- Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.- _Customer-Centric Excellence_- Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.- _Customer Interaction _- Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.-
- **Setting the scene for the brand**
- _ Brand knowledge_- Has a good understanding of the brand, its values, and how it influences customer experience.- _Product Presentation_- Always maintains an orderly and welcoming sales floor.
- Support with visual merchandising implementation and constantly make sure it remains visually appealing-
- **Leading & organising the Store**
- _Operational excellence_- Assist with inventory management, including receiving and checking in new stock.
- Assist with repairs, change of straps and batteries.
- Handling of cash register and settlements.- _Tech Savvy & System Proficiency_- Good understanding of the store systems to handle transactions, inventory and store daily business.- _Time management & Prioritization_- Efficiently balances his or her time between customer service with operational duties.-
- PROFILE- We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
- As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores.
- Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.
- High level of energy and enthusiasm.
- Positive, innovative, and motivated by a continuous improvement mindset.
- Professional appearance and demeanour.
- Ability to work flexible hours, including weekends and holidays.-
- PROFESSIONAL REQUIREMENTS
- **Qualifications**- Education: High school diploma or equivalent; college degree preferred.
- Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

**Skills (mandatory)**- Clear communication with the customer, team, and hierarchical line
- Good interpersonal skills
- Strong sales and negotiations skills
- Ability to understand and present technical details
- Proficient in using the POS (Points of Sales) systems and handling transactions- **Benefits - What is in for you**- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end
- Development and training opportunities.
- Contribution to health insurance costs-
- LANGUAGES
- Excellent knowledge of Italian and English. Any other language would be a plus.- CONTACT- **Job location**

Via Francesco Soave
6901 Lugano (Ticino)
Switzerland-
- **Company address**- Swatch Ltd
Nicolas G. Hayek Strasse 1
CH-2502 Biel