Customer Success Manager

vor 1 Woche

Zurich, Schweiz SalesPlaybook AG Vollzeit

We will only be successful if our customers are receiving massive value from working with us, predictably, on a continuous basis, at scale.

As Customer Success Manager at SalesPlaybook, your mission is to ensure that our customers will trust and rely on you to help them achieve their goals. You will build great relationships, have inspiring conversations and will give advice to create the maximum positive impact you could possibly have with our customers and the SalesPlaybook team.

This role requires you to be deeply curious, communicative, proactive and persuasive, but also analytical, structured and process-oriented.

**Tasks**
- Achieve negative churn by expanding our revenue in accounts
- Increase average customer lifetime from 6-12 to 12-24 months incl. cross
- & upselling
- Gather customer feedback on renewal probability, testimonials and referrals continuously
- Measure effectiveness by defining and tracking key metrics and implement systems for it
- Closely collaborate with Sales, Product and Marketing on improving existing processes

**Requirements**:

- You are fluent in **German** and **English** in writing and speaking
- You are based in **German-Speaking Switzerland** (remote)
- Ability to manage influence through persuasion, negotiation, and consensus-building
- Ideally combined background of sales and post-sales experience
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset + desire for continuous improvement

**Bonus Point**

B2B SaaS startup experience

**Benefits**
- Accelerated learning from some of Europe’s best B2B startup customer success people
- The opportunity to help entrepreneurs succeed in their mission to improve our world
- A competitive compensation based on a meritocracy instead of politics
- Education Budget of CHF 3-5k per employee
- Participate in our Phantom Stock Option Plan
- Semiprivate Accident Insurance
- The option to work 100% remotely but getting decisions done in days instead of months

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...

  • Junior Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...

  • Customer Success Account Manager

    vor 2 Wochen

    Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Accellion Vollzeit

    **Position** This job is with totemo solutions ltd which is now part of Kiteworks. Kiteworks is a software company with a very dynamic culture. We’re looking for driven, resourceful and proactive thinkers to solve complex customer challenges. The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing...

  • Customer Success Manager

    Vor 5 Tagen

    Zurich, Schweiz Digital Realty Vollzeit

    **Your Role** Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization. As a Customer Success...

  • Customer Success Manager 80%

    Vor 3 Tagen

    Zurich, Schweiz 1plusX AG Vollzeit

    We empower publishers and advertisers to take control of their first-party assets to drive business results. Our real-time data management, data clean room, and CTV solutions converge to help customers engage their audiences with more meaningful and personalized content and advertising. We support publishers in monetizing their inventory and optimize...

  • Customer Success Manager

    vor 1 Woche

    Zurich, Schweiz TextShuttle Vollzeit

    TextShuttle entwickelt auf künstlicher Intelligenz (KI) basierende Software für die automatische Verarbeitung von Texten (Natural Language Processing, NLP). Wir sind ein schnell wachsendes Unternehmen mit ehrgeizigen Zielen und haben unseren Hauptsitz in Zürich (CH). Unser Produkt TextShuttle AI Translation wird von Unternehmen verschiedener Branchen für...

  • Customer Success Manager

    Vor 7 Tagen

    Zurich, Schweiz TextShuttle Vollzeit

    TextShuttle entwickelt auf künstlicher Intelligenz (KI) basierende Software für die automatische Verarbeitung von Texten (Natural Language Processing, NLP). Wir sind ein schnell wachsendes Unternehmen mit ehrgeizigen Zielen und haben unseren Hauptsitz in Zürich (CH). Unser Produkt TextShuttle AI Translation wird von Unternehmen verschiedener Branchen für...

  • Customer Success Manager Adtech

    Vor 3 Tagen

    Zurich, Schweiz Experis Vollzeit

    Our client is a swiss, young start up in Adtech. For their offices in central Zurich, we are looking for a **Customer Success Manager** - With efficient project management, you will help our customers with onboarding. - As the primary point of contact for our customers, you collect feedback and represent them - in product planning. - You communicate new...