Transcend: Director, Gto Im Customer Excellence

**Job Function**:
Technology Product & Platform Management
**Job Sub Function**:
Business Systems Analysis
**Job Category**:
People Leader
**All Job Posting Locations**:
Schaffhausen, Switzerland, Zug, Switzerland

**About Innovative Medicine**

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

**_ United States - Requisition Number: _**R-036593**

**_ Canada - Requisition Number: _**R-037902**

**_ Belgium and Ireland - Requisition Number: _**R-037911**

**_ Switzerland - Requisition Number: _**R-037907**

We are searching for the best talent for a Transcend: Director, Global Template Owner (GTO) Innovative Medicines (IM) Customer Excellence This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations**may be considered in Beerse, Belgium; Cork, Ireland; Zug or Schaffhausen, Switzerland; or Toronto, Ontario (CAN).

**KEY RESPONSIBILITIES**:

- Ensure key order to invoice processes and capabilities are integrated into the global template, designed, documented, and deployed in an E2E and effective manner within program timelines and scope.
- Lead a functional experts team in mapping end-to-end customer excellence processes/needs in order to solicit the right solutions, all the while ensuring that the solutions which are designed work in a well-integrated way with the other functions.
- Lead and support key phases of program execution to drive design closure, build prioritization, integration across functions, business simulation readiness, and business and cutover readiness.
- In collaboration with senior leaders, ensure design aligns strategies and roadmaps.
- Partner with global template team of Supply Chain experts in design, development, maintenance and improvement of global business processes and integration points.
- Own establishment and implementation of customer excellence process design methodology, including relevant templates, tools, methodology, controls, and cadence.
- Manage cross-program process design Interdependencies by working with respective stakeholders to implement controls, cadence, and risk mitigations.
- Ensure quality delivery of team results**on time and within budget.
- Partner with program leads to establish integrated project plans / schedules / deliverables.
- Partner with Data Standards team to ensure data standards meet business capability needs.
- Ensure planning and execution of business simulation and validation/readiness.
- Support Business Adoption team to ensure change management, business readiness, site readiness, and training are delivered to meet business needs.
- Develop and deliver program presentations for senior-level IM stakeholders to advise on historical and future program status.

**QUALIFICATIONS**:
**EDUCATION**:

- Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
- Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; and/or Lean/Six Sigma /Process Excellence

**EXPERIENCE AND SKILLS**:
**Required**:

- Minimum 10 years of relevant work experience
- Customer Excellence experience (e.g., process and systems, order management, government pricing & contracts, or other related areas)
- Business functional experience (i.e., Operations, Supply Chain, and/or Finance) working in a complex, multi-ERP / system environment
- Experience designing, developing, implementing, and leading operational technological processes within a global organization
- Strong interpersonal, relationship building, and negotiating/influencing skills, with demonstrated ability to collaborate and communicate at various levels including program teams / execution and senior leadership / strategic levels
- People management and development experience (direct or indirect reports and internal/external partners)

**Preferred**:

- Pharmaceuticals, Life Sciences, or other regulated industry experience
- Experience with business process design, engineering, or optimization
- Proven experience with large-scale SAP ERP replacement project(s)
- Experience effectively leading and governing multi-functional decision-making bodies
- Experience in deploying standardized work processes, tools, and templates

**OTHER**:

- Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in Dutch is helpful
- May require up to 50% domestic and international travel depending on work loc