Expert Vendor Program Manager

100,000+ That’s how many patients participate in our clinical trials at any given time. GCO is Novartis’ powerhouse of Global Clinical Operations, redesigned to enable faster trial recruitment and enhanced trial delivery resulting in more timely access for patients to potential novel treatments. Every day, we are the link between science and medicine - imagine the impact you could have as an Expert Vendor Program Manager.
- #GCO
- This role will be part of the GCO Selection University approach.
- You will be a Core member of the Clinical Trial Team (CTT), independently managing all clinical vendor-related aspects of global clinical trial(s) to deliver study outcomes within schedule, budget, quality/compliance and performance standards. Accountable for vendor service delivery at study level. Collaborates closely with the Vendor Start-up Manager (VSM) for selected services (central labs, electronic clinical outcomes assessment/electronic patient reported outcomes (eCOA/ePRO), interactive response technology (IRT), cardiac and respiratory diagnostics, patient recruitment and retention (PR&R,) and imaging reading) during study start-up and leverages effectively their technical
- and study start-up (SSU) expertise to ensure a timely study start-up. Proactively manages vendor-related risks and potential issues. Implements global vendor strategy and if required, escalates vendor issues to the VSM or VCE while keeping Trial Lead and Vendor Program Leads informed about vendor risks and issues. Oversees vendor compliance at study level.**Your Key responsibilities**:

- Close interaction and collaboration with study Trial Lead and study team members during study lifetime
- Manages interface with vendors in cooperation with vendor partner functions
- Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial
- Build the best talent and an empowered culture to foster high performance in a matrix environment
- Together with the Head Vendor Program Management, performs ongoing assessment and allocation of Vendor Program Managers to ensure balanced workload
- Hiring, onboarding, development, and retention of Vendor Program Managers
- Ensures associates have the required level of skills, including level of project management and therapeutic area knowledge, to successfully execute studies with high quality and according to business objectives and drives excellence in trial operations and vendor management through process improvement in collaboration with the Head Vendor Program Management
- In addition, the Expert Vendor Program manager may take on additional line management responsibilities leading a community of practice for about 8-12 VPM, supporting associate development, training, culture building, resourcing and performance management tasks or other key initiatives; Partners and collaborates with functional line leadership to ensure optimal resourcing of the study team

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you'll bring to the role**:

- 5+ years working experience and excellent knowledge of the clinical operation processes and vendor management
- Excellent knowledge of GxP and ICH regulations
- Very good knowledge of clinical trial design and mapping to supplier requirements. Site collaboration and site activation
- Thorough and technical understanding of Novartis specifications for supplier provided services
- User Acceptance testing for eCOA and IRT
- Vendor management; outsourcing, contracting, sourcing, of clinical services. Ability to work in cross-functional teams and a matrixed environment

**Why Novartis?**
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity, and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying Imagine what you could achieve here at Novartis**Accessibility and accommodation**:
**Division**
- Global Drug Development

**Business Unit**
- GDO GDD

**Country**
- Switzerland

**Work Location**
- Basel

**Company/Legal Entity**
- Novartis Pharma AG

**Alternative Country 1**
- United Kingdom

**Alternative Country 2**
- Ireland

**Alternative Country 3**
- India

**Functional Area**
- Research &