Process Owner Cmdb/itam
vor 2 Wochen
Nous ouvrons un poste de **Spécialiste ITAM & CMDB** pour renforcer l'équipe de notre client basé à Genève. Ce besoin est temporaire. Le poste est centré sur la gestion des processus IT Asset Management (ITAM) et de la base de données de gestion de configuration (CMDB), via la plateforme ServiceNow.
**Responsabilités du poste**:
- Assurer le pilotage quotidien des processus ITAM et CMDB au sein de ServiceNow
- Maintenir à jour et garantir l’exactitude des données dans la CMDB
- Suivre le cycle de vie complet des actifs informatiques (acquisition, déploiement, retrait)
- Collaborer avec les différentes équipes IT pour assurer la cohérence et l’exhaustivité des informations
- Identifier les écarts ou incohérences dans les données et proposer des actions correctives
- Élaborer et mettre à jour la documentation des procédures associées aux processus ITAM et CMDB
- Participer à l’amélioration continue des processus en place
- Fournir un support aux utilisateurs internes concernant l’utilisation de ServiceNow pour ITAM/CMDB
- Maîtrise approfondie de la plateforme ServiceNow, en particulier les modules ITAM et CMDB
- Expérience confirmée dans la gestion des actifs IT et des bases de données de configuration
- Connaissance des bonnes pratiques ITIL relatives à la gestion des actifs et de la configuration
- Capacité à manipuler des données complexes avec rigueur et précision
- Esprit analytique et capacité à résoudre des problèmes liés à la qualité des données
- Bonnes aptitudes à la communication écrite et orale en environnement professionnel
- Sens de l’organisation et autonomie dans la gestion des priorités
- Expérience dans un environnement international est un atout
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