Full-time Individual Contractor

**Job no**: 548858
**Contract type**: Consultancy
**Duty Station**: Geneva
**Level**: Consultancy
**Location**: Switzerland
**Categories**: Child Protection, Emergency Programme

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, **_Protection_**

**Background**

As part of the Global Child Protection Area of Responsibility’s (CP AoR) efforts to promote locally-led humanitarian responses and ensure greater accessibility to technical support in more working languages among coordination group members, the Global CP AoR employs three decentralized, regional Help Desks (i.e., Arabic, French, and Spanish Help Desks) in addition to the Global Help Desk. Countries / contexts where child protection actors are supported by the CP AoR French Help Desk include (but may not be limited to): Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Côte d'Ivoire, Democratic Republic of Congo, Guinea, Mali, Mauritania, Madagascar, Niger, Nigeria, Senegal, Sierra Leone, Togo.

The Global CP AoR French Help Desk provides an on-demand field support service for inter-agency Child Protection Coordination Group Members (i.e., NNGO, INGO, Government, and UN members) through
- rapid one-on-one, tailored remote support;
- a Facebook Community of Practice (CoP) Page, where peers can share and discuss experiences and good practices in French;
- referrals and linkages with relevant regional or global experts and peers;
- management of a French Child Protection resource library, complementing other existing resource libraries in the region; and
- any other activities that respond to emerging needs and trends (e.g., webinars with relevant partners in the region, supporting the global CPHA CoP, tool development, etc.).

**Purpose of Activity/Assignment**

The purpose if this consultancy is to provide tailored and timely child protection and coordination support to French-speaking
coordination groups and actors involved in child protection in humanitarian action.

**Scope of Work**
- Update and disseminate the French Help Desk information sheet, animated videos, and presentations, outlining the purpose, functions, contact details, and other relevant information about the Help Desk.
- Conduct Help Desk orientation sessions with Child Protection actors within the region.
- Facilitate a child protection community of practice in French in collaboration with relevant stakeholders.
- Provide individual technical support for child protection coordination teams and group members in collaboration with the Global Help Desk and CP AoR Rapid Response Team Regional Focal Points.
- Make linkages with coordination group members in other countries or technical experts, such as Alliance Working Group (WG) and Task Force (TF) leads, depending on the request and follow up on referrals.
- Maintain a log of incoming requests and conduct analysis of inquiry trends, field needs, and resource gaps to be reviewed and discussed with the Help Desk team regularly.
- Through regular analysis and reflection, identify capacity and resource needs and gaps and respond in a timely manner through the 1) development of webinars, 2) facilitation of online and face-to-face trainings, 3) creation of interim tools and guidance, and 4)translation of documents to support the CP Actors in the region.
- If insufficient tools or guidance currently exists to respond to a particular request, assist with the development of interim guidance and refer to relevant CP AoR team members and/or the relevant Alliance WG/TF.
- Highlight key analytical trends and other Help Desk achievements and contributions in the Help Desk online dashboard on at least a quarterly basis, more often as needed.
- Create trending topic posts and documents for frequently asked questions to be included on the CP AoR Help Desk webpage.
- Maintain a contact list of active child protection coordinators, co-coordinators, information managers, and coordination structures within each country covered by the French Help Desk.
- Organize and maintain a French resource repository of field-level examples and tools collected.
- Translate relevant documents as needed.
- Participate in global or regional Help Desk meetings and/or trainings
- Coordinate with the Global CP AoR and other decentralized Help Desks on the Annual Survey to support on question design, dissemination, and analysis.
- If funding is available, deploy to an emergency setting to support a coordination group in the region.
- Any other tasks as required.

**Main tasks / **Work Assignment Overview**

**_Tasks / Milestones_**
**_Deliverables / Outputs_**
**_Timeline / Deadline_**

Help Desk requests responded to within 24
hours
All HD requests