Enterprise Service Manager, Awsi-hcls
vor 2 Wochen
15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.
- Experience working with large multi-national bio-pharma organizations as the Consulting Services lead, Account and/or Relationship Manager
- A proven track record of creating pipeline, closing deals and achieving bookings and revenue targets
- A Bachelor's degree
Are you interested in working with the largest global bio-pharma organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global bio-pharma organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight in those accounts. This is a sales role and the ESM carries a bookings and revenue target
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
**We are looking for someone who is passionate about**:
- Long term development of bio-pharma Global Organizations and overall health care space
- Development of long term Cloud Strategy for customers
- Identify & develop specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Coaching Customer and Partner teams to be self-sufficient.
Key job responsibilities
Own professional services booking and revenue targets for one or more Lifesciences / Healthcare accounts.
Zurich, CHE
- Managing executive Customer relationships and key business stakeholders.
- Experience with contract and statement of work development.
- Designing, building, and operating global IT processes and infrastructures.
- Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.
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