Remote Sales Consultant

**"Caring for the worldone person at a time” **inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable **Credo** **Remote Sales Consultant** **Position overview** You will be responsible to manage customer relationships (and drive sales) for a specific territory, serving as the main point of contact. You will support customers with all clinical and commercial questions (products, indications, conditions, supply chain). You will work collaboratively with other members of field sales force, customer service and marketing to bring the best to your assigned accounts. Critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. **Tasks & Responsibilities**: - Build and develop relationships with the assigned Customers with regular and effective follow-up telephonically and digitally. - Maintain sales and market share in this customer group by promoting suitable product solutions according to usage, defined needs and possibilities. - Structured effective call scheduling according to the customer segmentation and short (daily/weekly) and long (quarterly/yearly) term goals. - Track and analyze the sales, budget and potential and follow-up when it decreases. - Continuously plan and execute suitable campaigns to the customer group in collaboration with marketing EMEA. - Conduct customer survey to analyze customer feedback and suitable improvements. - Consult with customers regarding usage of medical device portfolio, suggest product alternatives, provide online demonstrations and trainings if applicable, inform customers on the benefits and how to use online tools (e.g. J&J Customer Connect Portal). - Gain customer insights via analytics on customer accounts (product portfolio, product usage, order frequency) to identify customer needs, optimization and sales opportunities. - Connect with sales managers and sales agents to ensure the best integrated support appropriate accounts. - Remote Selling activities will be based out of the J&J Offices in Zug and or Solothurn. **Qualifications**: - Previous experience in telesales or customer service desirable. - Strong communication skills and ability to engage actively to build relationships over the phone and digital channels. - Great selling instincts, based on a keen sense for customer needs and expectations. - Strong customer solution orientation. - Medical knowledge desirable. - PC knowledge (MS Office, CRM-ERP systems desired). - Independent, self-starter, structured working style with strong results orientation. - Team player, able to work collaboratively. **Our offer**: - An exciting position in an international and dynamic environment with continuous learning and growth opportunities - A competitive salary, on-site sport accommodations, health/energy programs and other benefits for you and your family. - An inclusive team environment where diversity and different opinions are respected and valued, and the importance of a good work-life balance is recognized. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.