Assistant Store Manager 100%

Vor 4 Tagen

Zürich, Schweiz Swatch Ltd Vollzeit

**Job description**:
**Main responsibilities among others include**:

- Supporting the Store Manager in leading the team
- Acting as Deputy of the Store Manager in his/her absence
- Driving Sales
- Customer acquisition and retention
- Ensure the whole organization and running of the store together with the SM

**SALES**:

- Lead by example in service and customer care.
- Knowing the different collections and their products (style, material, tendencies etc.)
- Achieve Sales goals and cross selling.
- Guarantee of a perfect customer reception and service.
- Ensure a perfect appearance of the store and optimum product presentation (display cases, counters and furniture)
- Support of other staff during the sales (service, gifts, etc.)
- Contribution to the achievement of business goals.

**Representation**of the Store**Manager**:
Administrative activities, in the absence of the Store Manager or on their behalf:

- Any customer orders.
- Ensure that sufficient material is present (bags, gift boxes, batteries, etc.)
- Ensure that sufficient office material is present
- Implementation and evaluation of the Linkage

**Team leading, in the absence of the Store Manager or on their behalf**:

- Organize the training of new employees (Swatch regulations, ); Training of employees on new products
- Delegating Tasks to employees, if possible and depending on the ability of employee
- Organize the working day (Administrative, stock, breaks)
- Keep the Linkage Book and train new employees to use it.
- Motivate the team
- Arrangement of motivating sales targets

**Collaboration with the Store Manager**:

- Forwarding important information relating to the daily business of the SM
- Keep Store Manager up to date on employees
- Respect the guidelines of the Store Manager and represented this to the team
- Open communication with Store Manager
- Completing a further delegated duties of the Store Manager (if something is unclear ask Store Manager)

**Profile**:
Besides his main tasks/goals, to excite the customers and respect the brands policy, the Assistant Store Manager must fulfil the following mission:

- Leading of a team in collaboration with the store manager
- Boost the sales
- Setting the brand into scene
- Ensuring the organisation as a whole and management of the store in collaboration with the store manager

**Commitment to progress**

The behavioural model obligates every employee to take on professional responsibility. The deputy store manager commits to:
Foster the brand by means of his behaviour
- Respect the work tools and work environment
- Guaranteeing the safety of the wares and people
- Foster the interpersonal relationships (good communication)
- Adapt the work plans and absences, to secure a smooth customer service

**Professional requirements**:

- Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
- Experience in sales and leadership of a store and its sales staff, or as assistant store manager
- Customer oriented and customer friendly
- Takes on initiative
- Experience in PR and marketing activities
- Being proficient in sales strategy
- Numbers oriented
- Commitment
- Representing the brand Swatch

**Benefits - What is in for you.**
- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end contract.
- Development and training opportunities.
- Contribution to health insurance costs

Note that for the airport staff additional perks include:

- Free shuttle services to the airport
- 10% discount on duty free items and meals

**Languages**:
Mother tongue / Excellent German / Swiss German

Very good to excellent English level (C1 and above)

Any other language a real asset

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