Head of Student Services

L'Institut de hautes études internationales et du développement recrute un/une
**Head of Student Services (F/M/D)**

**DEPARTEMENT : STUDENT SERVICES**

**CONTRACT : PERMANENT**

**ACTIVITY RATE : 100% I.E 40 h / w**

**APPLICATION DEADLINE : 10.06.2025**

**STARTING DATE : JULY 2025**

**Presentation of the Institute**:
The Geneva Graduate Institute, founded in 1927, is a world-renowned center of excellence for the study of international relations and development. Located in Geneva, Switzerland, the Institute offers a stimulating, multicultural and interdisciplinary academic environment. It offers masters and doctoral programs, and conducts cutting-edge research on major global challenges.

**The role**:**

As the Head of Student Services, you lead its collaborators and manage projects of a multi-dimensional nature.

Guided by a spirit of collective intelligence, you work closely with different internal and external partners to achieve the Institute’s ambitious goals.

**Key responsibilities**:**
- Ensure policies and strategies are implemented by the relevant departments and actors.
- Develop the Service’s strategic guidelines.
- Guarantee a warm welcome and excellent follow-up for every student.
- Ensure the promotion and management of the Institute’s programs.
- Develop the visibility, accessibility, consistency and clarity of the information provided to students, future students and the Institute’s wider community.
- Collect data for various activities and produce relevant reports and analysis.
- Lead the service in a fair and motivating manner, particularly with a view to developing its main areas of activity: admissions, recruitment, student support, program management.
- Work closely and cooperatively with different internal and external partners.
- Ensure and develop team performance in accordance with management practices and the Institute’s values.
- Develop a healthy and stimulating work environment, and manage occupational well-being.
- Manage the budget of the Service.

**To be successful in this role, you should have**:**- Master degree or equivalent.- Additional management training or equivalent is required.- 15 years of professional experience in management and administration, with at least 5 years in an academic institution, and ideally in an international environment.- At least 5 years of team management experience.
- Committed to service, you excel at developing interpersonal relations and communication.
- You have a recognized expertise in management and a deep sense of responsibility.
- You have sound judgement and diplomatic skills to interact effectively with a large variety of stakeholders (students, collaborators, professors, heads of service and directors).
- Strongly committed to offering quality services to the students, you are able to find solutions, propose initiatives, and lead by example.
- Aware of on-going professional transformations, you are interested in guidance on new ways of working (including through digitalization).
- Stimulated by numerous challenges and a varied and heavy workload, you are open-minded, resilient and optimistic, and lead with determination and enthusiasm the different activities and projects throughout the academic calendar.
- You are perfectly fluent in French and English (spoken and written).- Proficient with Microsoft Office.- At ease with new technologies.- Excellent with figures and data analysis.

**What you can expect from us**:**
- Working with a large international community of users from diverse backgrounds.
- Interesting job with varied tasks.
- Good atmosphere in a human-sized team. At the heart of International Geneva.
- 5 weeks of holiday on _prorata temporis_
- Follow us on LinkedIn

**Our recruitment process if you are selected**:**
- An interview at the Institute or by video (depending on where you live) with Human Resources to find out more about your motivations and personal skills.
- A final interview with the supervisor, who will be happy to answer your job-related questions.

**How to apply**:
We invite you to submit a complete file in PDF format with the following documents:
1) A cover letter

2) A CV

3) Work certificates

4) Degrees

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, marital status, disability status, race, national origin, color, gender, sexual orientation or religion.