Head of External Experience Platforms

**The Future Begins Here**

**People First** - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future.

It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.

At Takeda, we earn the trust of society and our customers through our values of **Takeda-ism**:Integrity, Fairness, Honesty, Perseverance**. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future.

Takeda’s External Experience Platform, Services and Products team enable three key data, digital and technology capabilities for Takeda: 1) HCP Engagement, 2) Patient Engagement, 3) Payer Engagement.
- Responsible for the External Experience Shared Platform Strategy, Growing platform adoption & Ensuring Internal Customer success through high quality delivery, driving speed to value and reducing cost to consume.
- Enables the External Experience Shared Platform/Service Owners and their teams with consistent best practices, enabling agile operating models, to provide a best in class External Experience Platform and Service offering.
- Drives consistent ways of working across all 6 Shared Platforms and Service teams based on best practices proven to work from the External Experience Platform
- Responsible for the creation, automation, adoption and continuous improvement of a External Experience Platform Service Catalogue. Supporting consistent processes to enable demand collection, shaping and delivery. Focusing on driving down mean time to value and improved service delivery.
- Drive a culture of continuous improvement, focusing on enabling the External Experience Platform and Service owners to improve customer satisfaction (CSAT), driving down platform consumption cost, improving mean time to value, and platform adoption.
- Drive a culture of innovation across the External Experience Platform and Services team, enabling product owners, platform owners and development teams to learn about innovative new capabilities within the platform, product and industry.

**ACCOUNTABILITIES OF THE ROLE**:

- Continuously improve the External Experience Platform and Service business process across each platform team.
- Create, maintain and drive adoption of an External Experience Platform and Service Owners Playbook enabling consistent utilization of the Platforms and services across Takeda.
- Working closely with the Global Data, Digital and Technology operations team to create, and automate the External Experience Platform Service Catalogue.
- Sets up and drives a practice for continuous External experience platform and services improvement. Focusing on improving internal customer satisfaction (CSAT), driving down platform consumption cost, improving mean time to value, and platform adoption.
- Setup and drive External Experience Platform innovation events enabling product owners, platform owners and development teams to learn about innovative new capabilities within the platform, product and industry.
- Ensure that KPIs and metrics are clearly defined and monitored, then drive a culture of continuous improvement to ensure that Platform Owners understand and work to improve customer satisfaction (CSAT), drive down platform consumption cost, improve mean time to value and increase platform adoption.
- Working closely with the Transformation Office, drive the adoption of agile practices across the External Experience Platform and Service Teams.
- Take the lead on strategic initiatives on behalf of Shared Platform leadership
- Identifies synergies and addresses interdependencies with other Shared Platform and GDT teams
- Involves all relevant stakeholders in decision-making processes.
- Coordinates team events for PI Planning and Platform Roadmaps
- Supports Strategic Theme management and Quarterly business Review reporting
- Manages overall External Experience Platform and Service line budgets, ensuring spend is inline with budget estimates.

**Technical/Functional (Line) Expertise**
- Extensive experience in process design and continuous improvement methodologies.
- Experience managing matrix program delivery, driving consistent practices across direct and indirect teams.
- Understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration);
- Strong knowledge of software development lifecycle and experience in Agile methodologies.

**Leadership**
- Strong communication skills with the ability to articulate and optimize the design based on the value to the user and the business.
- Extensive experience managing multiple internal and external parties in unison.
- Demonstrates strong leadership skills which can be modelled by leaders across the department

**Decision-making and Autonomy**
- High levels of autonomy in making technical decisions and in problem-solving rel