Sr Staff Outbound Product Manager

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

App Engine Outbound Product Managers are responsible for all outbound and commercial aspects of ServiceNow App Engine. Outbound Product Managers interact with our existing and prospective customers to guide them on product journeys, bring their voices back to our product roadmap, help drive product strategy, guide product messaging and positioning, enable sales with technical content and enablement, and help craft product packaging and pricing.

As a regional Outbound Product Manager in EMEA, you will be representing HQ in-region as a trusted partner of our regional GTM teams. You will gain insights from regional activities to develop an in-depth understanding of regional market dynamics and sales success drivers. You will scale regional success and bring best practices to HQ.

Your responsibilities:

- Be the regional product evangelist with our customers/partners
- Drive growth by engaging with sales/presales and supporting strategic deals in the region
- Be a trusted advisor for large/ strategic customers; build and maintain strong customer relationships. Gather customer insights and feedback and infuse the learning back into the organization and product roadmap
- Develop a deep understanding of regional customer requirements, partner with Inbound Product Managers to define market opportunities and influence roadmap priorities
- Support Sales and Presales in EMEA throughout the sales cycle to inspire, motivate, and ultimately win customer business
- Uncover areas within the business to drive regional performance improvements
- Present with authority at industry conferences, panels, and customer and internal events

**Qualifications**
- 12+ years of total experience in product management, presales consulting, or management consulting at an enterprise software company or SaaS company (preferred)
- Application development background is a must. Low-code market understanding and ServiceNow technology experience preferred
- Experience operating in an ambitious environment and driving the adoption of new and emerging products
- Consistent track record of working cross-functionally to deliver business impact
- Demonstrated customer obsession in engagements
- Demonstrated consistent ability to drive both strategy and results.
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture solution development
- Strong leadership and communication skills - written and verbal - to work with senior executives both internal and with customers. Comfortable in business and technical discussions
- Strong networking and influencing skills; able to drive extended and virtual teams
- Bachelor's degree in a relevant field of study; MBA a plus but not required

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible w