Chief Concierge

**MANDARIN ORIENTAL HOTEL GROUP**

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are recruiting a **Chef Concierge** to join our Conciergerie Team.

You will report to the Director of Rooms.

The Chief Concierge's mission will be to contribute, day after day, to the smooth running of his/her department in accordance with Mandarin Oriental guidelines and standards and local customs.

The Chief Concierge manages the Concierge services, as well as the Porter, Valet and Baggage Handling teams. The guest's impression of the quality of the Hotel and the warmth of the welcome depends largely on the contact perceived during their stay at the Hotel. For this reason, the Chief Concierge plays a vital relational role in ensuring customer satisfaction from the moment they arrive until they leave. He/she is also responsible for a number of administrative activities relating to the smooth running of the department and plays a key coordinating role with the other departments to meet or anticipate customer expectations and ensure their complete satisfaction.

Finally, he/she functions as both a Service Manager and a full-time Concierge.

**Job Requirements**:

- French & English fluently, another language a plus
- Ideally 5 years experience in a 5-star hotel and minimum of 5 years in Conciergerie
- Preferably already in a position within a luxury hotel in Geneva, in Switzerland or in Europe.
- Impeccable professional image combined with good ethics and values
- Outstanding communication skills
- Creative, focused and flexible
- Detailed oriented
- Quality driven with a passion for excellence.
- Must possess excellent organizational, administrative and interpersonal skills
- Approachable, open-minded and fair
- Ability to multi-task and balance the priorities of the position.

**Please note this is a full time permanent position**

**Benefits**:
We provide a comprehensive Benefits Package which includes
- Guest Hotel Experience for Colleagues
- Discounted Room Nights
- Discount at F&B Outlets
- 43 Paid Holidays including Bank & Public Holidays
- Colleague Recognition and Reward Programmes
- Exciting range of Learning and Development Programmes
- Regular Colleague Social and Wellbeing Events
- Opportunities for promotion and transfer across the Group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

**Eligibility**:
**Mandarin Oriental Hotel Group is an equal opportunity employer.