Visa Centre Agent

TLScontact is looking for an _one-year full-time_ **Visa Centre Agent in Geneva **(CH), starting asap (flexible). Agent has the responsibility for handling Visa Applications in accordance with company processes. Your Key Responsibilities will be: - Handling day-to-day Visa Applications in line with our Client processes :Greeting Visa applicants and answering their questions - Collecting bio-metric data (picture & finger-print) - Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc ) - Providing a first-class service and a positive customer experience - Flagging to Management situations or issues that may give rise to concern - Supporting continuous improvement initiatives within the Visa centre Essential Requirements: - Fluent in English and in French - An other language is a plus - Experience in a face-to-face customer service role - Working in a fast-paced and at times highly pressured environment - Experience in an international environment What we offer: - Salary (full time): 4'160 CHF monthly gross - Fixed-term contract of 1 year - Sales bonus: Opportunity to earn up to 15% monthly based on collective team performance - A diverse and multicultural environment within a global organization Recruitment steps: Type d'emploi : 100%, CDD Durée du contrat : 12 mois Salaire : CHF4'160.00 par mois Programmation: - Du Lundi au Vendredi Question(s) de présélection: - In 3 sentences (max), what is your main motivation for this position? Expérience: - Customer service: 1 an (Exigé) Langue: - English (Exigé) - French (Exigé) Lieu du poste : In person