Outbound Operations Planner

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

ABOUT THE ROLE

As an Outbound Operations Planner, you will be responsible for the comprehensive management of outbound distribution and inventory operations. Your role will ensure the efficient and cost-effective delivery of products to customers by overseeing transport booking, warehouse coordination, and shipment operations from Sales Order (SO) and Stock Transfer Order (STO) creation to Post Goods Issue (PGI) at the Distribution Center. You will actively support daily operational activities for all finished good commercial movements, including site engagement, escalation management, tracking, and audits. Additionally, you will ensure compliance with Haleon's Quality Management System, GxP, Safety, HSE, Finance, and Global Trade Compliance policies. This role involves monitoring inventory, coordinating the follow-up on release to optimize truck utilization, driving daily operations, ensuring compliance with regulations, supporting continuous improvement initiatives, and managing performance metrics within the PCT Outbound team.

MAIN OPERATIONS
- Sales Orders (SO) & Stock Transfer Orders (STO) Management: Drive daily management of Sos (Sales orders), STOs (Stock Transfer Orders) and deliveries in collaboration with HUB Supply Planners and the wider Haleon business. Ensure O2C (Order To Cash) activities are executed on time and according to procedures and cost guidance (e.g., P2P activities, supplier invoices, insurance claims, warehouse monitoring).
- Inventory Management & Release Coordination: Monitor inventory levels and maintain appropriate levels of Finished Goods (FG) inventory and take necessary actions to clean stock when required. Coordinate inventory movements and ensure timely updates to inventory systems. Drive cost savings related to inventory and lead time. Implement and run Rough Cut Capacity Planning (RCCP) for the main distribution warehouse (Planzer Pratteln) to foresee inventory and pallets volumes (especially during quarter/year end closure). Ensure accurate forecasting and planning to optimize truck utilization and warehouse space. Actively participate to achieve Site scorecards KPIs (service, inventory - cash flow, E2E Leadtime).
- Shipment Monitoring: Monitor, analyze root cause and report shipment problems such as damaged goods, shortages, missing trucks via the dedicated tool/reporting chain.
- Warehouse Operations: Monitor and manage daily warehouse operations, including destruction (using local system), sampling, and standard operations related to third-party transport providers.
- Transport Operations: Ensure the operational interface between KN LCC and Haleon business units, fostering effective relationships. Address and mitigate recurring issues related to volume and unresolved matters from KN. Provide operational support to logistics service providers to ensure timely delivery of products to customers and communicate effectively in case of distribution chain disruptions. Resolve escalated issues that cannot be managed by the KN LCC, providing a consistent interface with markets and site to ensure smooth operations.
- Performance Monitoring: Monitor and publish agreed Key Performance Indicators (Conformance to Consolidation (CTC), Conformance to Distribution (CTD), On Time in Full (OTIF), Cash flow). Manage monthly meetings with the global logistics team to share KPIs and discuss operational performance and distribution issue.
- Supply Chain Meetings: Participate in and facilitate daily meetings to address outbound supply chain risks (service, inventory during the daily PCT OUT meeting).
- Market Demand Collaboration: Work closely with the planning team to understand and respond to market demands, adjusting service priorities as needed.
- Crisis Management: Proactively manage and respond to global crises such as truck disruptions, sea cargo issues, weather-related disruptions, and political events. Support and actively participate to contingency plans to ensure continuity of supply and minimize impact on operations. Communicate effectively with stakeholders to provide updates and coordinate alternative solutions.
- Continuous Improvement: Drive improvement of operational performance for all Nyon Outbound activities. Support in delivering E2E lead time reduction targets by leveraging knowledge of manufacturing,