Customer Success

**THE COMPANY**

Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.

Independent brands Faction Skis, United Shapes, and Phaenom share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America and Asia sharing decades of experience. The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as 1% for the Planet, Protect Our Winters, Coombs Outdoors & Outdoor F.U.T.U.R.E.

The group is committed to incorporating sustainable practices across the business, inspiring activism and driving positive environmental and social change, wielding each independent brand as a platform to catalyze a more inclusive, equitable and regenerative future for all.

**THE ROLE**

Based in Verbier, Switzerland | Full time (100%) | From 1 Sept. 2025 until 30 Apr. 2026

We are looking for an awesome **Customer Success Intern** to join our team. This paid internship gives you the opportunity to learn from one of the fastest-growing brands in the Snowsports industry. Our #1 mission is to make sure that all Fans (Customers) and Pros (Industry Professionals) or Retail Partners (Shops) are stoked and have a great experience with our brands.

As a member of the Customer Success team, you will join a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Customer Service, eCommerce, Logistics, and Sales.

**Responsibilities**:
With the support of your manager, you will learn to:

- Offer the highest quality of customer service and great communication in your daily interactions with our Fans & Partners
- As the first point of contact with our fans, advise on product selection, provide support for warranty and product issues
- Encourage and process all DTC orders
- Support to resolve any order or product delivery issues in a proactive and positive manner
- Listen to our Fans & Partners and engage in debate and discussion on how to develop and maintain industry leading products and customer experience
- Ad hoc office support including administration, events organization, and other errands

**Requirements**:

- Fluent in English (German and/or French is a strong plus)
- Excel knowledge (knowing what lookups and pivot tables are)
- Comfortable using new technologies & software
- A strong passion for the Ski industry/ Mountain Sports
- Previous experience in the snowsports industry (sales or customer service) is a strong plus
- An enthusiastic and curious attitude
- Personable, outgoing and patient
- Willingness to learn and take initiative, work independently, and collaborate well with a team
- Able to work on weekends when required (hours worked on weekends will be compensated with free time the following week)

**Benefits**
- An energized and dynamic team within a fast-paced international environment
- Brands with strong identity and values that resonate with our fans and team members
- Opportunity to visit our other offices in Europe (Innsbruck - London - Verbier) & test skis with the local team
- Generous discounts on all of our products and a pair of Faction skis & clothes to wear and ride with pride
- Swiss intern wage