Head of Orchestrated Customer Engagement

Head of Orchestrated Customer Engagement (OCE)

**Category**:Commercial Marketing

**Location**:Zurich, Switzerland Zurich, CH
- Are you an ambitious leader with a passion for shaping the future of how we educate and engage with healthcare professionals treating rare diseases across the globe?
- If you’re a results-oriented leader with a passion for impact, we invite you to join our journey and make a difference in patients’ lives while fostering growth and innovation.

**The Position**
- Novo Nordisk Global Rare Disease is seeking an experienced head of our Orchestrated Customer Engagement team to join our Global Rare Disease Operations. Reporting directly to the VP Finance & Commercial Excellence, this role is responsible to lead end to end considerations to strengthen HCP customer engagement strategies, execution, and measurement.
- Key Responsibilities:

- Strategy: Lead Global RareD OCE strategy, including omnichannel design and execution, customer segmentation and targeting, developing hybrid engagement models. Building upon a strong analytics foundation to shape strategies across medical, commercial, and congress customer engagement
- Ecosystem: Identify, design, deliver strategic opportunities for efficiencies across Global teams, steering customer engagement strategy, content development, campaign definition, and execution. Build expertise in channel strategies to identify best practice engagement toward specific HCP segments.
- Analytics: Embed analytics throughout activities to deliver strong insights, identify opportunities, clarify actions, and develop the business. Strong coordination across platforms to ensure execution leads to structured analytics and insights.
- Leadership: You will lead a team of four highly engaged employees, ensuring ambitious and high-quality deliverables, fostering people development, and maintaining psychological safety
- Change Management: Steer successful change management across Global, Regional, and Affiliate partnerships; propose solutions to enhance current ways of working; leveraging existing Novo Nordisk networks and elevate best practices.

**Qualifications**
- Master's degree in business, marketing, or a related field.
- Minimum 10 years of experience in strategic customer engagement with a focus on commercial excellence strategy.
- Strong background in designing, executing, and analysing HCP (Health Care Professional) campaigns.
- Expertise in enabling platforms for campaign design, execution, and analytics to measure impact.
- Value-driven mindset with the ability to partner in business strategy, and strong autonomous strategic thinking.
- Proven leadership skills with emotional intelligence and people management capabilities.
- Experience working in global contexts and driving change within a matrix organization.
- Proficiency in English

**About the Department**
- Rare Disease, based in Zurich, Switzerland, is the global head office of the rare disease arm of Novo Nordisk. We are focused on improving the lives of people with serious chronic rare diseases. Patients are at the centre of everything we do. Our vision is to be a leader in rare blood disorders and rare endocrine disorders. We live the Novo Nordisk Way and draw on the company’s rich heritage. Our working environment is entrepreneurial and fast-paced, and we are an ambitious team that values curiosity and generosity. If this spirit is appealing to you, then we may be the right place for you.
- Orchestrated Customer Engagement is one of the three departments of Finance & Commercial Excellence, which consists of 20 international, engaged and diverse finance, commercial excellence and omnichannel experts. Across functions, Finance & Commercial Excellence is responsible to propel an attractive and sustainable growth to help reaching patients with chronic rare diseases.

**Working at Novo Nordisk**
- Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 60,000 employees. Together, we go further. Together, we’re life changing.

**Contact**

**Deadline**
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of