Ce&o Graduate

Job Description

**Overview**

Are you looking to kick start you career within the global biotech business? Utilize your Master’s degree and join our 2-year Customer Excellence & Operations (CE&O) graduate program. The CE&O Graduate Program will give you a unique opportunity to put your skills to the test in a global context, and help develop a broad set of hard and soft business competencies, by working in 3 different roles over 2 years. The program seeks to give talents who have graduated from their Master’s degree, or will be graduating shortly, the chance to kick start their careers, with the intention of creating the next generation of leaders in Biogen.

**About the CE&O Graduate Program**

Biogen employees within Customer Excellence & Operations work within a wide array of different fields and processes, from Customer & Market Insights (CMI) and Multichannel Excellence (MCE), to Customer Facing Excellence (CFE) and Data & Analytics (D&A). While roles and responsibilities vary significantly, we all share the same commitment to excellence and the drive to ensure we provide patients with the best possible care.

The program is designed for recent graduates to work closely with leadership in CE&O, learning from established mentors and developing an international network of outstanding colleagues. The rotations are planned to match the Graduate’s development needs and the organization’s business requirements, to ensure graduates add value and develop into leading biotech business professionals over the course of the 2 years.

**The role**

During the 2-year CE&O program you will undertake three rotations. The first two of the rotations will be at above country level and the rotations will take place in our International HQ in Switzerland and/or in Biogen affiliate offices within those countries: Belgium, Croatia, Denmark, Germany, Italy, France, Poland, Portugal, Spain, Sweden, Switzerland or United Kingdom.

**Rotation 1**

Working in our Customer & Market Insights department, you will focus on qualitative and quantitative data analysis, aimed at generating value adding insights that support management decision-making across the Europe, Canada & Partner Markets region. Tasks range from management reporting, long range forecasting, competitive intelligence, brand planning & strategic marketing analysis.

**Rotation 2**

In the second rotation, graduates will transition to the Multichannel Excellence team (within the CE&O function) to continue working at an above country level. The position will focus on regional planning and development of digital capabilities that enhance our overall digital customer engagement strategy and approach. You will be responsible for the successful development, implementation and management of digital channels and measurement and evaluation of Biogen’s customer experience. Closely collaborating with the Customer Facing Excellence team, you will play a crucial role in the ongoing transition to an increasingly digital and omni-channel engagement model.

**Rotation 3**

The third rotation will be in one of our affiliates in Europe or in Canada, working within the local CE&O function. This local rotation will be fundamental to give you the unique opportunity to work within one of our affiliates, developing a strong understanding of the competitive landscape, key market dynamics, and, ultimately, a deep understanding of what drives our business performance.

**Education**

Master’s degree, within business/management or a scientific discipline, with a proven background and passion for digital, analytics and healthcare

**Qualifications / Skills**

We are looking for:

- Strong academic achievements
- Excellent analytical skills
- A passion for strategic marketing and flair for digital marketing channels
- A minimum of 1 year relevant work experience (including internships)
- Extracurricular activities that demonstrate your drive and skillset
- Eagerness to learn and willingness to challenge status quo
- An international mind-set
- Team-player
- Ability to navigate in ambiguity
- Professional fluency in English, and additional languages are considered a plus

Additional Information
**Why Biogen?**

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine.

Together, we pioneer. Together, we thrive.