Key Account Manager

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Ontinue’s MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.

Continuous protection. AI-powered **Nonstop SecOps**. That’s Ontinue.

We are seeking a driven and results-oriented **Key Account Manager**to strengthen our presence in Germany, Switzerland and Austria. This role is pivotal to our growth strategy and focuses on nurturing trusted client relationships, driving customer satisfaction, and expanding our footprint within strategic accounts.

**Key Responsibilities**:
**Account Management**
- Act as the primary point of contact for strategic accounts, developing long-term, trusted relationships with senior stakeholders.
- Achieve growth targets by identify opportunities for upselling and cross-selling
- Understand client needs, challenges,
business and security priorities to ensure measurable business outcomes.
- Take full ownership of the commercial relationship, including contract negotiations, renewals and account planning.
- Coordinate internal resources to deliver seamless service and ensure client success.
- Represent the client’s voice internally, influencing product, service, and innovation roadmaps.
- Collaborate with sales, marketing, and delivery teams to design and execute account-specific strategies.
- Present compelling proposals and business cases that demonstrate Ontinue’s unique value to customers in the Switzerland, Germany and Austria.

**Market & Product Expertise**
- Maintain expert knowledge of Ontinue’s SOC and MXDR services
(ION Platform), as well as Microsoft Defender, Sentinel, and Azure security solutions.
- Stay current on cybersecurity trends, the competitive landscape, and local regulatory requirements across Switzerland, Germany & Austria.

**Required Experience**:

- Bachelor’s degree in Business, Marketing, Computer Science, or related field.
- Proven track record in Key Account Management or Enterprise Sales within IT.
- Proven success in managing large, complex accounts and achieving revenue targets.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain strong relationships with key stakeholders at all levels.
- Highly organized, analytical, and proactive, with a consultative mindset.
- Fluent in English, German
(additional European languages a plus).
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

**Nice to haves**:

- Strong understanding of Microsoft Security solutions.
- Familiarity with regional data protection regulations (e.g., GDPR, BDSG).
- Network of established relationships within enterprise IT/security communities
- Background in managed security services, SOC operations or OT Security

**Wh**y join us**:
Join us on an exceptional growth journey in cybersecurity At Ontinue, we’re not only shaping the future of digital defense — we’ve also been recognized as one of the best places to work.
- Impact: Your work directly shapes the growth of our most important clients.
- Autonomy & Trust: We give high performers the space and responsibility to own outcomes.
- Growth: Competitive package, performance-based incentives, and clear career progression.
- Innovation: Be part of a fast-paced, modern organization leveraging the latest in cybersecurity and Microsoft technologies.
- Culture: Work with driven, collaborative colleagues who celebrate success together.

Come as you are We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

**Next Steps**: