Receptionist

Contract Type: Open-ended- Location: Lausanne, CH**About IMD**

Founded by business executives for business executives, the International Institute for Management Development (IMD) is an independent academic institute with campuses in Lausanne and Singapore as well as a Management Development Hub in Shenzhen.
We strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. Our executive education and degree programs are consistently ranked among the world’s best by the Financial Times, Bloomberg, Forbes, and others.
Our leading position in the field is grounded in our unique approach to creating real learning, real impact. Through our research, programs, and advisory work we enable business leaders to find new and better solutions.
Our purpose is Challenging what is and inspiring what could be, we develop leaders and organizations that contribute to a more prosperous, sustainable and inclusive world.
- To reinforce our team, we are looking for a_

**Receptionist (60%)**

**The job's mission**

The IMD Reception is the first point of contact to any visitor or calling-in person. Therefore, the Receptionist highly contributes to the success of IMD and the client experience.

IMD receptionist will be the “face” of IMD to clients and guests who will visit the office and will utilize organizational and interpersonal skills to work with all employees and clients.

In addition to front office contacts, the Receptionist will act as Office Coordinator handling multiple administrative tasks providing general administrative support for the Campus Services Department.

**Key activities & accountabilities**
- Deliver excellent customer service, at all times.
- Keep the reception area quiet, clean and tidy, at all times.
- Be aware of programs, activities and events running on Campus every week and weekend.
- Manage the circulation of all visitor badges and ensure that they are all accounted for at the end of each day.
- Organize transportation/taxis.
- Manage employee badges throughout the employee life cycle.
- Manage employee access to conference rooms and office space.
- Manage staff parking allocation and billing.
- Report any maintenance issues immediately to line manager, including all furniture, fittings, and equipment.
- Familiarity with all IMD products including program directorship and program logistics.
- Manage credit card payments (stamps, express-mail, DHL express sent on behalf of our clients).
- Handle administrative duties as requested by the manager.
- May work on ad hoc tasks or projects in relation to Hospitality.
- May be requested to work occasionally on weekends for particular events on Campus
- On demand, provide back-up, and support to other colleagues from the Campus Services in particular for:

- Mail and Logistics (handling of incoming and outgoing mail, shipments management)
- IMD Souvenir Shop management and opening

**Formula for success**

**Education**:

- “CFC de Commerce”, commercial diploma, hotel school diploma or equivalent

**Ideal profile**
- At least 3 years of experience in the reception desk service area, including administrative tasks. (preferably in a Business School, hotel, conference centre, international organisation, multinational company)
- Experience working on a switchboard co-ordinating a high volume of calls, prioritising work and situations

**Competencies**
- Excellent interpersonal skills, with a natural ability in greeting guests and visitors and making them feel welcome in a professional manner.
- Very good standard of personal presentation.
- Ability to promote a positive image of the company to the customer.
- Customer-focused, diplomatic and discreet
- Proactive attitude at all times
- Autonomous, well organised, polyvalent and able to multi-task.
- Team spirit, positive attitude, eager to learn.
- Fluent in English and French (oral and written) is a plus; any additional language is an asset.
- Computer literate (MS Office )

**How to apply**

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.