Bilingual/native French

Vor 5 Tagen

Bern, Schweiz United Call Centers Kft Vollzeit

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in various languages and we are currently looking for talented individuals to join in on our expanding customer service team working for the Swiss market.

**Job responsibilities**:

- Help with any additional administrative tasks on campaign
- Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
- Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
- Being on time and available for given shifts
- Participation on all required training
- Substitution of other agents if needed
- Giving immediate feedback in case of any difficulties or issues with the used program

**Agent Requirements**:

- Native French and fluent German language knowledge (Swiss dialect in both is preferred) and fluent English skills. Fluent Italian is a plus.
- 1 year experience in call/service center in a similar role
- Excellent written and spoken communication skills
- Good organization and problem solving skills
- Ability to work in a flexible schedule between 9:00 - 17:00 Monday - Friday (Central European time)

**Work Environment Requirements**:

- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Computer or Laptop with Windows operating system (Windows 8 or above)
- Broadband internet connection (mobile internet is not good enough to manage calls)

Payment is 16 EUR/hour, paid monthly via Wise.

**Job Type**: Freelance

**Salary**: CHF16.00 per hour

Schedule:

- Day shift

**Experience**:

- Customer care / Call center: 1 year (required)

**Language**:

- French and German in the Swiss dialect (preferred)
- German on a fluent or higher level (required)
- French and on a native level (required)

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