Social Media Manager

**Contract**:Permanent
**Ideal start date**:As soon as possible

**Language requirements**:

- ** Native**: Swiss German (speaking & writing)
- ** Advanced** (B2/C1): French (writing only), English (speaking & writing)

**Location**:Switzerland, hybrid

You will work from the office in Brüttisellen ZH on average twice a week. This might increase in the future. For the remaining three days, you can choose to work remotely or in the office.

**Powered by Comdata Group**, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

**The role**

We are currently looking for an exceptional **Social Listening & Engagement (SL&E) Manager **who will help us to drive our mission in bringing innovative experiences, data-driven thinking, social and digital capabilities into a constantly changing ecosystem, as part of our outsourced collaboration with **The Coca-Cola Company across Europe**. You will become a part of a social media team who engages, on behalf of our partner, with consumers and online communities through relevant conversations, content & experiences. This is a fantastic opportunity to grow your social media career with iconic brands.

**What you’ll do for us?**

You manage the social media operations in Switzerland across multiple brands, providing best-in-class service to Coca-Cola.

The main responsibilities are:

- ** Social media channel management**
- Plan the organic social media content calendar, ensuring brand consistency
- Publish the posts and stories according to the approved calendar
- Ensure an engaging social media presence of Coca-Cola’s brands in the country
- ** Community management**
- Engage consumers by monitoring & moderating their reactions on social media
- Respond to consumer questions & queries in line with the brand’s tone of voice
- Engage consumers and build brand advocates through proactive social media community management
- ** Social media listening, monitoring & reporting**
- Use social media listening, monitoring & reporting tools to analyse data and create insightful reports
- Collaborate closely with the European social insights hub to make recommendations for future social media activations based on the generated data & reports
- ** Paid social media campaigns**
- Consult on paid social media activities to ensure a coherent experience for the consumers
- ** Influencer activations**
- Consult on influencer activities, including influencer selection, content, etc.
- Coordinate the influencer management agency and the internal approvals
- ** Stakeholder management**
- Manage day-to-day relationships with various internal and external stakeholders
- Collaborate with other partner agencies

**Who are you?**

Above all, you are** passionate **about **social media **and you are** confident** in your expertise. You are a **hard-working** individual with multiple years of experience **social media management.** You also have initial experience in managing influencer agencies or have worked directly with influencers. Ideally you know how to manage multiple brands together. You display a lot of **enthusiasm for the FMCG **industry and representing iconic brands on social media.

You have** exceptional written and verbal communications skills** with **perfect command of grammar **and** ability to write** persuasive copy that takes simple consumer questions and turns them into** engaging conversations** building **meaningful connections** with the audience. You demonstrate a **deep understanding** of the** social media universe **and knowledge of **best practices**.

You have experience in managing multiple, competing priorities, duties and projects. You are not afraid to **dive in **and **take ownership**, **work under pressure **and **meet tight deadlines **to **deliver best-in-market** social media management to continuously engage and retain the brands’ fans.

**About Comdata**

Comdata Digital and Consumer Experience Team is dedicated to exclusively support the digital strategy of its client Coca-Cola. You will be employed by Comdata Group or our local 3rd party employment partner who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
- **️ Our Values**:
**GROWTH MINDSET**: Demonstrates curiosity. Always learns and never settles. Welcomes failure as learning opportunity.

**EMPOWERMENT**: Makes things happens. Feels passionate, accountable and responsible for driving high performance and results. Brings solutions vs problems. Does more vs talks more.

**EXTERNALLY FOCUSED**: Focuses and understands human needs. Tracks and shares external inspiration and ideas. Looks outward