Global Fas Manager

Do you bring hands on experience in the NGS wet lab, coupled with experience managing technical teams? Have you worked closely with sales, FAS or commercial teams or external customers to achieve commercial objectives?

If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS FAS Team as a Field Application Scientist Manager, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

Ideally, you will be in proximity to our Rolle Corporate office on a hybrid work-schedule, enabling you to connect seamlessly with colleagues and still benefit from the flexibility of home working.

**Our Mission**

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

**Your Mission**

Reporting to the VP Customer Experience, as FAS Manager you will be responsible for leading a **global team** of Field Application Specialists (FAS) dedicated to Next-Generation Sequencing (NGS) technologies. You will ensure technical support for our clients, optimize wet lab processes, and resolve complex field-based issues.

**The value you bring**
- Manage and oversee a global team of FAS specializing in NGS, ensuring the achievement of technical and commercial objectives.
- Provide advanced technical support to clients, including troubleshooting and optimizationimplementation of experimental protocols.
- Collaborate closely with sales and Product Management teams to identify customer needs.
- Actively participate in deployment, validation, and training phases at client sites to guarantee high satisfaction levels.
- Analyze team performance, monitor KPIs, and implement continuous improvement plans.

**Requirements**:
**We know that every background is different, but to be best set for success we see you bringing**:

- Proven experience (at least 5 years) in a laboratory setting (wet lab) working with Next-Generation Sequencing (NGS) technologies.
- Minimum of 3 years of experience in managing a technical team (FAS, technical support, or laboratory team).
- Expertise in NGS experimental protocols (library preparation and targeted enrichment by capture, sequencing, data analysis).
- Experience with liquid handler robotics (Hamilton, Beckman etc) is highly advantageous
- Previous exposure to a commercialised environment, with a track record of providing support to customers or enabling commercial objectives
- Managing a global field team will involve travel.

As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion.

**Benefits**

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
- Business recognition and accolades include:

- World's most innovative companies (Top 10)
- World's smartest companies (Top 50)
- 100 Best Places to Work in Boston
- Top 10 European Tech Startup
- Top 10 European biotechs startup to watch
- Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

- **Switzerland**:

- Sickness and Accident coverage through Helsana
- Meal Vouchers at 90CHF PM with our partner cafeteria
- A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit
- Free parking in an easy to access location
- A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
- As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally

**Our DNA**

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous

**Our Virtues**

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

**The process**
- ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’_
- ‘I have an interview with SOPHiA GENETICS. What should I know befo