Facilities Manager

JLL supports the Whole You, personally and professionally.
**What this job involves**:
Workplace ManagementDay-to-day management of all operational aspects of workplace environments
Ensure JLL and vendors follow policies, operational rules, and procedures. Expand and clarify existing procedures and implement new procedures in order to create a consistent and high level of service
Develop standard operating procedures (SOPs) and ensure SOP compliance by JLL and vendors
Inspect all facilities to ensure compliance with applicable building, health, safety, and fire codes and regulations
Maintain a high level of client satisfaction by providing a seamless interface with the client’s real estate and office operations teams
Lead the Facilities team in the implementation of short and long-term projects for the client
Proactively develop and manage relationships with employees and office coordinators to ensure service delivery expectations are exceeded
Detailed, regular inspections of all buildings to discover issues and confirm vendor performance
Manage the CMMS and assign tickets to ensure all issues are completed within the defined Service Level Agreements (SLAs)
Be proactive in finding opportunities for improvement and follow through on a plan to complete projects
Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity
Vendor and Supplier ManagementManage all facilities related contracts
Support and collaborate with JLL sourcing team on future sourcing opportunities to define scope, coordinate supplier walk-through, and manage supplier performance
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
When applicable, manage the negotiations of new contracts and support the maintenance of existing contracts
Source local services and goods needed to perform day to day operations through 3rd party suppliers. Support sourcing to implement a contract, obtain necessary vendor set up forms and support the reviewing certificate of insurance for compliance
FinancialOversee the development and management of annual operating budgets for each building in assigned territory
Ensure all work completed stays within the prescribed budget for each facility
Identify, track and implement costs saving ideas on a monthly basis
Oversee the development and management of the capital and expense budgets
Develop monthly/quarterly variance reporting on all operating budgets for each property within the agreed period
Create and submit an annual capital plan for each building, interfacing closely with the client representative
Account PerformanceEnsure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
Complete all client reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement
Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
Ensure compliance with JLL’s minimum audit standards
**Skills & Competences**: Excellent interpersonal, communication, organizational and management skills
Ability to quickly provide executive summaries of problems and solutions to JLL and client management
Ability to multitask and work without direct supervision
Pays attention to details. Makes a conscious effort look beyond effects to discover and understand root causes
Excellent verbal and written communication skills
Ability to lead meetings and presentations
Capacity to deal with ambiguity and solve complex problems effectively
Strong documentation skills
Excellent people skills and ability to interact with a wide range of client staff and demands
Proven capacity to understand and interpret commercial contracts
Budget management and financial analysis skills
Experience & Qualifications
5+ years of experience in facilities/property management or a related field
Experience working within budget and time constraints
Prior industry experience
Understanding of commercial leases and contract documents
Experience in a supervisory role and able to delegate tasks
Professional efficiency with Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS)
Knowledge of Occupational Safety requirements
Experience developing and maintaining standard operating procedures
Knowledge of real estate, telecommunications, furniture, accounting and building systems
Highly experienced in vendor management
Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes menta