Manager, Aftersales Engineering

**Job Description**:
Are you passionate about driving technical excellence in both traditional and cutting-edge automotive technologies? Do you thrive in a dynamic environment where you can lead change and shape the future of aftersales operations? If so, we have an exciting opportunity for you

As the Manager of Aftersales Engineering at GM, you'll be at the forefront of ensuring the technical readiness and flawless execution of both internal combustion engines (ICE) and electric vehicles (EV) across Europe.

**Hybrid**:
This position requires an employee to be onsite 3 times per week.

**Key responsibilities will include**:

- **Strategic Leadership**: Develop and implement a pan-European aftersales readiness strategy that caters to the unique needs of both ICE and EV segments, positioning GM as a leader in technical support.
- **Team Leadership**: Lead and inspire a team of regional service engineers, empowering them to provide top-notch technical support to our service partners and customers.
- **Technical Excellence**:Oversee the development of technical training programs, procedural guidelines, escalation processes, and root cause analysis procedures, ensuring the highest standards of technical proficiency.
- **Global Collaboration**: Collaborate with key functions within our Europe headquarters and engage with US stakeholders to develop a regionally tailored global approach to aftersales technical readiness, leveraging insights from both markets.
- **Partnership Development**: Establish and nurture partnerships to support highly complex components, such as EV battery recycling and remanufacturing, while also developing internal resources for long-term sustainability.
- **Operational Efficiency**: Support warranty operations and recall management for all GM Europe distributors and repairers, ensuring seamless customer experiences and brand loyalty.
- **Innovation**:Develop a detailed framework for over-the-air updates and identify potential revenue streams, driving innovation in aftersales services.
- **Performance Management**:Manage key performance indicators (KPIs) and objective and key results (OKRs) to ensure flawless technical execution and support, driving continuous improvement and excellence.
- **Technical Tooling**: Manage the technical tooling program and implement a leasing strategy for our service partners, optimizing resource utilization and operational efficiency.
- **Port Operations**: Oversee port operations where GM vehicles will require technical and body shop repairs, accessory installation, and software reprogramming, ensuring seamless integration into the market.

**Required Qualifications**:

- Bachelor’s degree in a relevant field.
- Experience in automotive aftersales operations.
- Strong ability to consolidate and present complex information in a clear and concise manner.
- Proven track record of translating global and regional trends into actionable strategies.
- Excellent cross-functional collaboration skills with a focus on driving results.
- Technical/engineering experience and/or degree.
- Familiarity with agile product development practices.

**Preferred Skills**:

- Customer focus with a knack for gathering insights and prioritizing features.
- Strong organizational and learning agility, adapting quickly to changing environments.
- Technical acumen and prior experience in the automotive industry.
- Previous experience working with or for an automotive company.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.