Room Attendant

Clean assigned guest rooms according to standards established by FIVE. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries
- Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, where FIVE’s initiatives & targets are achieved
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships whilst promoting FIVE’s culture and values.
- Keep yourself informed of hotel product and service knowledge to answer guest questions
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction
- Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs

WHAT ARE WE LOOKING FOR

*
- Hands-on approach with a ‘can-do’ work attitude
- Commitment to delivering exceptional guest services with a passion.
- Knowledge of the housekeeping industry and up to date with housekeeping trends
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
- Previous Room Attendant experience of 1 - 2 years is a plus
- Must be highly organized and energetic and possess the ability to get the job done.
- Swiss work permit holder or EU ID / Passport holder

**Job Types**: Full-time, Permanent

**Salary**: From CHF3,477.00 per month

**Benefits**:

- Employee discount
- Parental leave
- Referral program

Schedule:

- 10 Hour Shift

Ability to commute/relocate:

- 8055 Zürich: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)