Director of Operations, Climate Solutions

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create value from sustainability-related activities.

Our Corporate Functions team is the “enablement engine” of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you
**Job summary**:
The objective of the Climate Solutions Operations team is to enable Climate Solutions penguins to focus on the business and the clients while relying on smooth processes, tools and support. We do so in a variety of ways:

- We continuously evolve the way we work, maintaining existing tools and processes and developing new ones.
- We take over daily support work such as resource allocation, quality checks and approvals.
- We maintain data quality and liaise with the Data & Insights team to run analyses that support business decisions.
- We accompany the teams’ growth and support the People & Culture team with recruitment, onboarding, performance management and training.
- We prepare and moderate board calls, strategy meetings, etc and act as sparring partners to our internal counterparts.
- We support regular team meetings and learning sessions.

The role of the Director of Operations, Climate Solutions, is to lead, enable and grow a team of ~20 Operations Professionals working towards this shared goal. They lead strategic planning and business performance monitoring processes within CS, to support the Global Head of CS and the Executive Committee in steering the business and implementing the strategy. They lead operational tasks reaching across CS teams and ensure that all CS Operations Business Partners embed their work in the broader context of the business line, its strategic direction and interests.
**Main tasks & responsibilities**:
Leadership:

- Build and manage the Climate Solutions Operations team, to successfully meet the evolving needs of our business partners. This includes scaling the team to maintain service level to a fast-growing business line, aligning its structure to the CS organization, with clear go-to-persons, roles and responsibilities, and deploying resources to meet the most critical needs.
- Oversee the onboarding, performance management and career development of CS Operations team members. Continuously improve the underlying processes, in collaboration with the HR team.
- Be responsible for higher than average employee engagement scores.
- Line manage 4 CS Operations Seniors.
- Represent Operations in the business-line-level governance bodies, including CS Executive Committee and CS Board. Represent CS Operations in company-level governance bodies when relevant, including Masco. Contribute to steering the business, relaying information and representing top management in the CS Operations team.
- Ensure a stable working relationship and an effective interface with Corporate Services (in particular HR, Finance, Legal, Digital Transformation, Enterprise Technology and Data & Insights), to ensure that the business line’s needs are understood and covered.
- Be a sparring partner to the Global Head of CS.
- Convey the needs of South Pole’s senior leadership and board of directors towards the Climate Solutions business line. Coordinate delivery by different CS stakeholders.

Strategic planning and business performance monitoring:

- Facilitate the definition of Climate Solutions’ 5-year strategy, and coordinate its annual reviews. Design, organize and moderate workshops with CS Executive Committee and Strategy Committee, leading to high-quality strategy and strong buy-in by senior leaders.
- Advise the Global Head of CS on governance and organizational matters, including the definition of CS governance bodies and their mandates, and the vision of the CS matrix organization.
- Ensure consistency of CS and South Pole’s vision, organization and governance, including authority matrix.
- Define, monitor and execute CS OKRs.
- Oversee development of CS KPI dashboards, in collaboration with the Data & Insights team.
- Coordinate CS annual budget and headcount plan, and their quarterly updates, in collaboration with the HR and Finance teams.
- Oversee monthly and quarterly reporting across the business line, including producing the CS quarterly report, coordinating quarterly business reviews between the Global Head of CS and members of the CS Executive Committee, and providing guidance for a consistent set of