Housekeeper

The **Executive Housekeeper** will lead the housekeeping department at the 5 star superior hotel in Lucerne, ensuring top-level cleanliness and presentation across guest rooms, public areas, spa, and facilities. This person manages a team of about **12 housekeeping staff**, coordinates with external suppliers, and reports directly to hotel leadership. It’s a senior, leadership role within the hotel’s operations team.

**Key Responsibilities**
- **Team Management**: Scheduling, supervising, training, and motivating a housekeeping team of 12 staff.
- **Quality Control**: Guaranteeing 5-star cleanliness standards across all rooms, common areas, spa, and external buildings.
- **Meetings**: Participating in daily operational meetings and monthly leadership meetings.
- **Training**: Providing in-house training for the housekeeping staff to maintain high service standards.
- **Laundry Coordination**: Overseeing cooperation with an external laundry service.
- **Inventory & Budgeting**: Managing housekeeping supplies, purchasing, stock, and department budget.
- **Floral & Plant Care**: Liaising with external florists for flower arrangements and ensuring care of plants in guest areas.
- **Duty Shifts**: Taking part in weekly manager-on-duty rotations (helping oversee the whole property when assigned).
- **Education**: Completed training in housekeeping or hospitality (luxury/higher-end hotel experience is expected).
- **Experience**: Several years of proven success in a similar **executive/leadership role in 4- or 5-star hotels**.
- **Leadership**: Strong management skills with the ability to inspire, train, and oversee a multicultural team.
- **Skills/Traits**: Flexible, independent, resilient under pressure, with excellent manners and a professional appearance.
- **Languages**: Fluent **German and English** are essential; other languages are an advantage.
- **Extras**: Additional training or certifications in leadership/management are considered a plus.

**What to Look for in CVs**
- _Background in 4 or 5_ luxury hotels** (housekeeping management or senior supervisory level).
- **Team leadership experience** (not just being part of housekeeping, but leading, training, and scheduling staff).
- **Multilingual ability**, especially **German + English**.
- **Budget & supplier coordination experience** (inventory, purchasing, external laundry/florist/cleaning suppliers).
- **Hands-on but professional leadership style** - able to maintain discretion, composure, and high guest service standards.
- **Experience with spas or high-end wellness resorts** is a bonus since the hotel itself has one.
- Staff discounts (family & friends rates, F&B, spa).
- Free gym use, staff overnight stays.
- Free ski and hiking passes in 2 areas.
- Free parking.
- Staff events and activities.
- Low-cost meals.
- Training and professional development opportunities.

**Job Type**: 100%

Pay: CHF80’000.00 - CHF100’000.00 per year

**Benefits**:

- Company events
- Employee discount
- Food allowance
- Free or subsidised travel
- Free parking
- Professional development assistance

Application Question(s):

- What is your level of German?
- What is your level of English?
- What's your earliest start date?
- Do you have the right to work in Switzerland or are you an EU citizen?
- Are you happy working fully onsite in Lucerne?
- Do you require hotel accommodation?
- How many years of experience do you have as an executive housekeeper?

Work Location: Remote