Mass Spectrometry Scientist

Genedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich and complex R&D processes. From early discovery all the way to the clinic, Genedata solutions help maximize the ROI in R&D expenditure. Founded in 1997, Genedata is headquartered in Basel, Switzerland with additional offices in Boston, London, Munich, San Francisco, Singapore, and Tokyo.

**About the Role**:
As part of our professional services team, you will act at the interface of science and business as a Mass Spectrometry Expert, working closely with external customers as well as internal sales and development teams. We are looking for someone who is curious and inquisitive, with an ability to understand and present complex issues in a simple and rational way.

This interdisciplinary, multi-faceted position offers an exciting opportunity to support, shape, and promote a successful, cutting-edge software solution. The position offers a high level of interactivity and responsibility in a growing company, and the opportunity to work as part of a strong international team.

This full-time position is based at our office in Basel. It requires about 20% travel.

**Your Responsibilities**:

- Support our users as a domain expert in mass spectrometry data analysis
- Identify customer needs, and map them to the capabilities of the software
- Define appropriate service projects with customers to fulfill unmet needs
- Manage, execute, and deliver service projects for our customers
- Respond to customer inquiries and troubleshooting requests
- Plan and deliver training at customer sites
- Support our sales teams with product expertise, scientific presentations, and software demonstrations
- Compile customer feedback and identify new analytical methods and solutions to address customers’ challenges

**Skills & Experience**:

- Ph.D. in Analytical Sciences, Biochemistry, Bioinformatics or related fields
- 3+ years of relevant experience in mass spectrometry, background in protein analysis and biotherapeutics characterization are highly desirable
- Hands-on experience in working with Japanese customers and markets is required
- Good presentation abilities and excellent verbal and written communication skills in Japanese and English are required
- Ability to collaborate in a cross-functional environment
- Strong initiative and dedication to quality of work

**What We Offer**:
Genedata is on a mission to accelerate the pace of biopharma R&D. Our enterprise software solutions digitalize and automate lab operations so scientists can discover insights faster, push scientific boundaries farther, and drive change right now. With over two decades of success due to closely-knit teams of scientists, software engineers, and business experts, Genedata has become the market-leading provider of enterprise software solutions for biopharma R&D.

As a private and majority employee-owned organization, we empower each employee to be a contributing voice in the company operations and evolution. Our collective expertise in scientific R&D informatics, combined with our open and scalable software platform, makes us the essential technology for the operations of top biopharma companies and innovative biotechs worldwide.

We are headquartered in Basel, Switzerland and have subsidiaries in the US, Germany, UK, Japan, and Singapore.

Genedata offers an attractive Total Reward Package comprised of a competitive salary and attractive benefits in return for your contribution to our success.

As an equal opportunity employer, Genedata proudly celebrates diversity and believes in an inclusive workplace.

**Next Steps**:
If you are interested in this position, please apply