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vor 3 Wochen
Our client is an internationally-known furniture manufacturer. It takes pride in fostering a work environment that is based on respect, honesty and enthusiasm. A Company that exceeds expectations in every step, from showroom presentation, through the phases of the Selling Ceremony, until the delivery of the product to customers, with a dedicated follow-up. A Company that offers opportunities to succeed, to learn and to grow.
- MISSION --The Store Manager is responsible for the entire management of the Store: Store Staff, Retail Operations (including Store Maintenance), Customer Care, CRM. Their objectives are measured by the achievement of dedicated KPIs, with the constant aim to maximise sales while providing to the store customers an excellent shopping experience. Increase customers’ loyalty.
The Store Manager will be a trained retail professional, with a design background, who is passionate about home furnishings and skilled to create durable relationships with customers. A Brand Ambassador, who strongly believes in the Brand and its Values.
- RESPONSIBILITIES --Sales Budget and Store P&L:
- Achieve and exceed Store sales goals
- Store Sales Performance Analysis. Define specific Action Plans to achieve objectives
- Define sales staff sales budget, KPI’s targets and qualitative objectives. Lead individual and team performances
- Store cost management and monitoring;
People Management:
- Transfer Company values
- Follow Company managerial style
- Analyse sales store staff results, assign sales objectives (daily, weekly, monthly and quarterly)
- Strong focus on store KPIs improvement and business growth
- Guide and manage sales staff through continuous coaching activities using feedbacks
- Organise staff one-to-one meetings sharing feedbacks and dedicated individual action plans (weekly/monthly/quarterly)
- Agree sales results and action plans with District Manager/Country Manager
- Responsible for store recruitment
- Guide the induction plan for new hiring
Customer Experience
- Guarantee within the store the implementation of all sales tools and guidelines concerning Selling Ceremonies, In-store communication, Visual Merchandising, use of Customer Cards
- Ability to deliver Storytelling, Brand Heritage, Product Story and create a Customer Experience
- Visit, analyse and be informed on Competitors
- Manage after sales matters and customers’ claims
- Increase CRM store customer list
Local Marketing:
- Propose/Adopt the store events calendar defined and approved by Country Manager/HQ Marketing Team
- Support the organisation of marketing events/activities
- Prepare feedback reports
- Guarantee KPIs Monitoring and manage CRM activities as defined by Corporate
- REQUIREMENTS --- Economic, Business and Administration Degree or Interior Design/Architecture Education ;
- Previous retail experience (min 5-7 years) of store and staff management in Furnishings, Luxury or Fashion Retail Brand;
- Confident in working to monthly targets, reporting and strong professional sales approach
- Business Oriented
- Experience with a POS system and proficient with MS Office software
- Capacity to use Interior Designing Tools such as 3D Cinema - AutoCAD - YDBN Pro, D -Sales
- Outstanding Problem-solving skills;
- Leadership in sales store staff management;
- Good standing and good communication skills;
- Team spirit and Team builder;
- Team coaching skills in terms of listening, getting feedbacks, motivating, and improve the qualitative competencies of his Staff
- Understand and analyse customers’ behaviour with the aim to implement all actions that lead to converting each visitor into buying customers. Guarantee that all guidelines of the Selling Ceremony are followed by the staff
- Business and customer Oriented
- Analyse and monitor sales results and costs (by store management KPIs)
- Entrepreneurial approach and attitude
- Strong knowledge, experience and contacts within the A&D industry.
**Job Types**: Full-time, Permanent
Application Question(s):
- How many years of store management experience for a furniture company do you have?
