Technical Account Manager

vor 2 Wochen

Zurich, Schweiz dacadoo Vollzeit

dacadoo is a very successful and fast-growing IT company with headquarters in the city of Zurich as well as subsidiaries in the North America, Japan and Australia. The company operates worldwide and promotes digital transformation in healthcare with its lifestyle solutions. The corporate goal is to strengthen health and well-being through active engagement and artificial intelligence.

To grow our APAC team located in Japan, Sydney or Singapore we are looking for a Technical Account Manager / Project Manager

Tasks
- Responsible for technical and organizational leadership of customer relationships and projects
- Technical day-to-day contact of a customer portfolio to maintain a strong relationship
- IT Project definition, initiation, planning and execution
- Analyze business needs and translate to business requirements to address customer needs
- Collaborate with the Product Owner for customer requirements, planning and deployment of products
- Provide consultancy and training services related to the product portfolio offered

(Applications, Tools, API)
- Coordinate releases of new features with customers
- Ensure that provided services and delivery standards are met

**Requirements**:

- Bachelor or master’s degree in Computer Science or similar preferably with IT/Software/Technical background
- Experience with external customer facing roles
- Project management certification and experience for 3-5 years
- Experience in requirement engineering and proven analytical skills
- Experience with Service Operations as well as agile techniques
- Strong team player with exceptional interpersonal and communication skills
- Strong organizational, follow-up, time management and administration skills
- High level of flexibility, able to juggle multiple priorities and work under pressure
- Working experience with Jira and other Atlassian productivity tools
- Fluent in English, further languages would be advantageous

**Benefits**:

- Multicultural and international working environment
- Opportunity to work from home
- Open corporate culture with a lot of personal responsibility
- Supportive and collegial environment
- Project in the field of digital transformation, Cloud

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