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Boutique Manager
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Introduction de la société
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
Description du poste
We are looking for a Boutique Manager for our new Boutique in Zürich.
As a Boutique Manager, you will be responsible for driving sales, achieving all operational objectives, and ensuring compliance with the brand's standards within the boutique. You will also oversee recruitment, development, and coaching of your boutique team by offering motivation, encouragement, and support. Your role is critical in maintaining and delivering a consistently high level of customer service within the boutique. Additionally, you will implement the company's business plans and strategies, ensuring the boutique adheres to the guidelines and procedures established by headquarters (HQ).
In this role, your main tasks will be to :
Team Management and Operational Oversight
o Lead and manage the sales team, ensuring optimal boutique operations
o Monitor and drive the achievement of sales targets and operational goals
o Develop, define, and communicate team objectives, integrating them into individual development plans
Commercial Animation and Customer Development
o Supervise commercial activities to grow the local customer base
o Ensure the boutique delivers an outstanding and consistent customer experience
o Organize team briefings regularly to align objectives, strategies, plans and events with business opportunities
Reporting and Analysis
o Analyze performance metrics (KPI's) and prepare periodic commercial and marketing reports
o Track budgets and operational performance, ensuring regular reporting to the Brand Manager
Marketing and Visual Merchandising
o Coordinate and oversee marketing and communication actions, including boutique events
o Ensure product displays and visual merchandising comply with brand guidelines
o Manage stock replenishment to ensure it is conducted correctly and regularly
Recruitment and Development
o Oversee the recruitment, onboarding and training of team members
o Provide coaching and development opportunities to empower team members to reach their full potential
o Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies
Leadership and Team Dynamics
o Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team
o Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services)
o Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence
Profil
Solid experience in managing luxury boutiques, ideally in watchmaking, jewelry, or accessories, with a proven ability to meet the expectations of a demanding clientele
Strong sales acumen paired with assertive leadership, allowing you to guide and motivate your team with determination and empathy
Familiarity with the Swiss market, particularly the Zürich area, with an established network of clients or partners being a plus
Flexible, communicative, proactive, and able to handle projects independently
Compétences requises
Excellent sales and negotiation skills
Strong business sense and customer focus
Ability to work autonomously as well as within a team
Strong coaching, motivational and leadership capabilities
Exceptional planning, organizational, and communication skills
Proactive approach with a sense of ownership, urgency and accountability for results
Creativity and a problem-solving mindset to seize opportunities and achieve outstanding outcomes
Langues
Fluency in German and English is essential
Knowledge of other languages is an advantage
Lieu de travail
Zürich
Personne de contact
Julie Heimann
