Hotel Operations Director

Vor 2 Tagen

Geneva, Schweiz MSC CRUISES Vollzeit

JOB PURPOSE

As the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires a seasoned professional with a deep understanding of the cruise industry, a strategic mindset, and the ability to lead cross-functional teams to deliver excellence.

KEY ACCOUNTABILITIES

End-to-End Ownership : Take full ownership of the guest experience, from product conception on new builds to implementation across the entire fleet. 

Product Development : Collaborate with various departments to define product specifics, submit budget proposals, and establish timelines for execution. 

Execution Monitoring : Closely monitor the start-up phases of projects, ensuring on-time and within-budget executions. 

Communication Hub : Act as the point of contact for Onboard Hotel Directors, addressing product-related issues and providing necessary support. 

Feedback Mechanism : Provide constructive feedback to Hotel Operations, F&B, and Crew HR teams to enhance product delivery. 

Performance Monitoring : Monitor the performance of assigned ships, focusing on guest satisfaction and financial performance (P&L). 

Guideline Creation : Develop brand guidelines, standard operating procedures, and key performance indicators (KPIs) for the entire fleet. 

Data Analysis : Analyze product delivery and on-board revenue results to ensure optimal implementation across the fleet. 

Guest Satisfaction : Monitor guest satisfaction through comment forms, analytical systems, and surveys, identifying opportunities for improvement. 

Operational Excellence : Monitor the operational dashboard, collaborating with on-board and ashore teams to facilitate continuous improvement. 

Ship Visits : Conduct regular ship visits to audit and support the on-board execution of established standards. 

Audit Coordination : Coordinate Mystery Shopper audits and manage follow-up visits.

QUALIFICATIONS (skills, competencies, experience)

• 10 years of senior-level experience in the cruise industry is essential.

• Previous experience at the corporate level, either in the cruise industry or shoreside structures, is a plus.

• Fluent in English; knowledge of another language is an advantage. 

• Graduation from a Hotel Management School is an advantage. 

• Experience in budgeting and presenting projects at the executive level. 

• Proven experience in managing remote teams and multiple projects simultaneously. 

• Excellent communication skills in multicultural environments. 

• Ability to travel up to 30% of the time.

VISA REQUIREMENTS (if any)

EU Passport/ Right to work in Switzerland.



  • Hotel Director

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE Working closely with Executives and Corporate Departments, the Hotel Director is responsible for delivering the best possible holiday experience to our guests by effectively managing the overall hotel operation onboard our ships. Acting as an ambassador for the MSC Brand Values, the Hotel Director continuously drives a guest-centric...

  • Hotel Operations Director, New Builds

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations. KEY ACCOUNTABILITIES ...

  • Hotel Operations Intern

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Hotel Operations Intern supports the Project Management team and subsequently the entire Product Development team with the coordination of all Hotel Operations projects. The Project Management teams function is to prioritize, communicate, complete and measure Hotel Operations projects fleetwide. Projects will involve increasing...

  • Director of Sales and Marketing

    Vor 2 Tagen

    Geneva, Schweiz The Woodward Hotel Vollzeit

    Job DescriptionThe Director of Sales & Marketing role is the commercial leadership position and a senior leader within the Executive Committee of the hotel. This role is responsible for direct oversight of driving topline revenue performance for the business and for developing and being able to clearly articulate the strategic business plans and revenue...

  • Assistant to the F&B Operations Director

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE MSC Procurement & Logistics is seeking a proactive intern to support our F&B Operations Director in daily administrative activities and organisation. During this internship, the trainee will have the opportunity to develop a range of professional skills that will be fundamental to their growth and career development.  Specifically: •...

  • Facilities Director

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Facilityies Director ensures the safe and efficient operation of technical and non-technical equipment within the guest and crew areas, leading the maintenance team in planning and delivering every maintenance activity on board, with the objective to minimize any possible discomfort for MSC Cruises guests and crew members. KEY...

  • Boutique Director

    Vor 6 Tagen

    Geneva, Schweiz Richemont Vollzeit

    Are you a good match? You have a solid proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team. You have strong leadership skills. You have amazing communication and interpersonal skills while being results...

  • Departmental Operations, Senior Coordinator

    Vor 2 Tagen

    Geneva, Schweiz Global Antibiotic R&D Partnership (GARDP) Vollzeit

    The Global Antibiotic Research and Development Partnership (GARDP) is a not-for-profit research and development (R&D) organization accelerating the development of new and improved treatments for drug-resistant infections. GARDP works with partners to ensure sustainable access to treatments, promoting responsible use and affordability to all in need.Initiated...

  • Departmental Operations, Senior Coordinator

    Vor 2 Tagen

    Geneva, Schweiz GARDP Vollzeit

    The Global Antibiotic Research and Development Partnership (GARDP) is a not-for-profit research and development (R&D) organization accelerating the development of new and improved treatments for drug-resistant infections. GARDP works with partners to ensure sustainable access to treatments, promoting responsible use and affordability to all in need.Initiated...

  • Boutique Director

    Vor 3 Tagen

    Geneva, Schweiz Van Cleef & Arpels Vollzeit

    Are you a good match? You have a solid proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team. You have strong leadership skills. You have amazing communication and interpersonal skills while being...

  • Brand Performance Director

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Brand Performance Director is the ultimate responsible of the entire guest experience on-board of the assigned MSC Cruises Ships. In line with standards set at a corporate level and our guest’s expectations, leads the definition of the on-board product, and monitors its implementation to deliver an on-board cruise experience that...

  • Director, Interior Design

    Vor 2 Tagen

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Director of Finance

    Vor 2 Tagen

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • JTI SA Tax Director

    Vor 5 Tagen

    Geneva, Schweiz JT International AG Dagmersellen Vollzeit

    Title: JTI SA Tax Director Geneva, CH, 00000 At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply...

  • Programme Support and Operations Manager, Santiago network

    Vor 2 Tagen

    Geneva, Schweiz UNOPS Vollzeit

    Organizational Context/Background Information The United Nations Office for Pro... Organizational Context/Background Information The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the...

  • Yacht Club Director

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship. KEY ACCOUNTABILITIES • Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge...

  • Sales Director Aviation

    Vor 5 Tagen

    Geneva, Schweiz Adecco Human Resources AG Vollzeit

    As the Sales Director - Aviation, you will play a critical role in driving business development, identifying new opportunities, and strengthening relationships with existing clients while expanding the company's presence in strategic markets.Your responsabilities :Business Development: Drive client portfolio growth in target regions (Europe, Africa, Middle...

  • HR Director

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The HR Director leads the Onboard HR Team and acts as the onboard HR business partner, providing pragmatic and sound advice to the Master of the Vessel and the management team. Champions company values and their effective application. KEY ACCOUNTABILITIES • Partners with senior leaders, ship and shore, to diagnose people...

  • Sales Director Aviation

    Vor 2 Tagen

    Geneva, Schweiz LHH Vollzeit

    As the Sales Director – Aviation, you will play a critical role in driving business development, identifying new opportunities, and strengthening relationships with existing clients while expanding the company’s presence in strategic markets.Your responsabilities :Business Development: Drive client portfolio growth in target regions (Europe, Africa,...

  • Directeur F&B

    Vor 3 Tagen

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...