Technical Service and Complaint Specialist
Vor 5 Tagen
Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions. The goal is to support enduring change in clinical practice that reduces challenges of respiratory patients, improves healthcare outcomes, and alleviates cost.Sentec applies latest scientific results and engineering technologies across the three core platforms transcutaneous monitoring, intrapulmonary percussive ventilation and electrical impedance tomography. The company research, develops and manufactures all products exclusively in-house.Sentec earned Kununu’s Top Company award in 2025 and 2026.Job OverviewWe are seeking a proactive and technically skilled team member to join our Technical Support & Complaint Management team. This role serves as 2nd level support and involves managing and documenting customer complaints, coordinating and performing device repairs, and. The position is highly interdisciplinary and international, requiring you to collect and coordinate input from various stakeholders. The ideal candidate brings a strong customer service mindset, technical expertise, and a hands-on approach. High ownership, structured problem-solving, detailed documentation, and effective communication with global stakeholders are essential.TasksDocumentationThoroughly document all customer complaints in accordance with regulatory requirements.Consolidate global complaint data and escalate trends and events.Technical Inquiry Handling and RepairProviding 2nd-level technical support to our field team and, when required, directly to customers.Troubleshoot technical issues, analyze problems, and deliver effective solutions.Perform hands-on repairs RequirementsRequired Skills and QualificationsCertified Technician or Electrician, or solid understanding of mechanics and electronics.Experience in technical service, repair, or support—ideally at the 2nd level, requiring analytical problem-solving skills.Proficient in reliable documentation that meets audit standards.Excellent communication skills in English and German, both written and spoken.BenefitsWe offer you: Meaningful work on products that are life-saving or effectively support patient therapy Flat hierarchies, truly interdisciplinary workgroups The opportunity to contribute ideas, actively participate, and make decisions Guidelines for unsolicited applications from recruitment agencies and headhunters: We do not accept unsolicited applications from recruitment agencies or headhunters without prior written agreement between both parties. Therefore, we are not liable for any commissions, fees, or costs for spontaneously submitted applications. Any application submitted without prior agreement will be considered a direct application and will not be subject to commission claims.
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Technical Service and Complaint Specialist
Vor 5 Tagen
Therwil, Basel-Land, Schweiz Sentec VollzeitDescription Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous...
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Technical Service and Complaint Specialist
Vor 4 Tagen
Therwil, Schweiz Sentec VollzeitSentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and...
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2nd-Level Technical Support
vor 4 Wochen
Therwil, Schweiz Sentec VollzeitA Swiss American medical device company is looking for a proactive Technical Support member to manage customer complaints and perform device repairs. The role requires strong technical knowledge, problem-solving abilities, and proficiency in documentation. Applicants should be certified technicians or electricians, with excellent English and German...
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Technical Buyer
Vor 6 Tagen
Therwil, Schweiz Sentec VollzeitDescription Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes deep-tech to develop and manufacture avant-garde technology for complex respiratory patients. Sentec provides healthcare professionals worldwide with non-invasive, accurate monitoring and effective therapeutic...
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HR Coordinator, Immigration and Payroll
vor 1 Woche
Therwil, Schweiz Colgate-Palmolive VollzeitNo Relocation Assistance Offered 163299 - Therwil, Switzerland, Switzerland **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
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Patent Attorney
Vor 6 Tagen
Therwil, Schweiz Sentec VollzeitDescription Join our team as a Patent Attorney Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes deep-tech to develop and manufacture avant-garde technology for complex respiratory patients. Sentec provides healthcare professionals worldwide with non-invasive, accurate...
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ERP Process Specialist
vor 2 Wochen
Therwil, Schweiz Sentec VollzeitJoin our team as an ERP Processes SpecialistSentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide...
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Erp Process Specialist
vor 3 Wochen
Therwil, Schweiz Sentec AG VollzeitKey Responsibilities Own ERP processes and master-data governance: define policies, ensure compliance with FDA, MDR, ISO, and internal standards. Act as ERP expert: configure workflows, resolve issues, implement improvements, and audit data accuracy. Manage master‑data lifecycle across ERP / CRM (suppliers, customers, materials): creation, updates,...
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ERP Process
vor 3 Wochen
Therwil, Schweiz Sentec AG VollzeitA leading technology company in Switzerland is looking for an ERP Specialist to manage ERP processes and master-data governance, ensuring compliance with standards such as FDA and ISO. This role involves configuring workflows, managing data lifecycle, and leading data-driven projects across departments. The ideal candidate should have over 5 years of...
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ERP Process
vor 3 Wochen
Therwil, Schweiz Sentec AG VollzeitA healthcare technology company in Switzerland is seeking an ERP Specialist to oversee ERP processes and master-data governance. Candidates should have at least 5 years of experience and a Bachelor's degree in a related field, with proficiency in ERP systems and cross-functional collaboration. The role offers meaningful work contributing to personalized...
