Customer Success Engineer
Vor 4 Tagen
At BioSked, we don’t sell software. We free hospitals from organizational chaos.For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI-powered intelligent scheduling platform.Momentum automates the creation of fair, compliant, and efficient schedules—eliminating Excel and saving hospitals thousands of hours every year.We are currently seeking an autonomous and skilled Customer Success Engineer.After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning. You will:Analyze and translate our clients’ operational workflows into configurations within our applicationOptimize client processes around our products using our expertiseEnsure the successful onboarding and continued use of our products by customersWork closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfactionTrain clients on the application and maintain training materialsContribute to the product development by identifying features, testing, and providing feedbackSupport the sales team in identifying upsell opportunitiesSupport client inquiriesDevelop and maintain SQL scripting, database backups, automated processing, data imports, infrastructure operations and continuityRequirementsA BSc degree or higher, in IT management or engineering, computer science, or businessAt least 1 year experience in an IT and customer service or success roleProven success with B2B SaaS customer success effortsExcellent verbal and written communications skills in French, with German being a strong plusProfessional-level english communication skillsExceptional ability to communicate and foster positive business relationshipsProficient in active listening and the ability to determine what customers needTalent in communicating technical topics in a simple to understand way, that non-technical people can relate toExperience in managing technical customer facing projects, maintaining time and quality constraintsTechnical skills, ideally in any of the following: database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBAAnalytical and problem-solving skillsFamiliar in using AI solutions to be more efficient at workKnowledge of best practices in customer service and retentionA passion for the world of healthcare, tech, or customer successThe ability to work independently, be self-motivated, and be proactiveProficient in Office 365If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to applyBenefitsWork on meaningful and impactful healthcare solutionsLearn and use modern technologies including HubSpot, Google Cloud Platform, SQL, and moreClear pathways for career progression toward project management, key account management, or software development rolesCollaborative small company environmentCompetitive, merit-based compensation, including equity and profit-sharing opportunitiesOpportunities to visit medical professionals on-siteAll customary social benefitsGenerous time-off policyOur core values: innovation, care, continuous learning, teamwork, entrepreneurship, execution, integrity, trust, commitment, urgency, and customer compassion
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Customer Success Engineer
Vor 4 Tagen
Chavannes-de-Bogis, Schweiz BioSked, Inc. VollzeitAt BioSked, we don’t sell software. We free hospitals from organizational chaos. For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries , helping hospitals and clinics optimize their workforce through Momentum , our AI-powered intelligent scheduling platform. Momentum automates the creation of fair, compliant, and...
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Customer Success Engineer
vor 4 Wochen
Chavannes-de-Bogis, Schweiz BioSked, Inc. VollzeitAt BioSked, we don’t sell software. We free hospitals from organizational chaos. For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI-powered intelligent scheduling platform. Momentum automates the creation of fair, compliant, and...
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Customer Success Engineer
vor 3 Wochen
Chavannes-de-Bogis, Schweiz BioSked VollzeitAt BioSked, we don't sell software. We free hospitals from organizational chaos. For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI‑powered intelligent scheduling platform. Momentum automates the creation of fair, compliant, and...
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Chavannes-de-Bogis, Schweiz BioSked, Inc. VollzeitA healthcare solutions provider is seeking a Customer Success Engineer to optimize customer satisfaction with their AI-powered scheduling platform. The role involves client onboarding, workflow analysis, and maintaining relationships. Ideal candidates have a BSc in IT, experience in customer success, and proficiency in technical skills like SQL. The company...
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