Senior Bioinformatics Support Specialist
vor 1 Tag
The Position
ROLE SUMMARY:
Creates, reviews, and maintains training content and training documentation for job-oriented training in cooperation with regional training centers. Training are executed and supported for end customers, first-level support, regional trainers, and global staff. Establishes and maintains the training methodology for all job-oriented training.
Offers 2nd level product support desk for affiliates and regions in order to minimize system downtime, allowing for a fast workaround or solution. Multi-Center Evaluation (MCE) studies are actively supported.
Provides and coordinates onsite support for local and regional service activities to ensure success in complex repairs, applications, modifications, and first installations. Supports resolution of customer problems with quick fixes or workarounds.
Is responsible for the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge, especially for new product lines and technologies, to trainers, service representatives, customers, Product- and Marketing Managers, and Case Investigation and Resolution (CIR) members.
Is accountable for updating and maintaining a product-specific knowledge pool. Is accountable for verifying information in terms of correctness and relevance.
Contributes to the provision of GCS service deliverables for all relevant milestones in development and product care projects. This includes service requirements, the review of Detailed Technical Descriptions (DTDs), Software Requirement Documents (SRDs), and the participation in service design reviews. Supports First Customer Monitoring (FCM).
Is responsible for the availability of Hardware Installation Manuals and timely provision of service-relevant information (incl. updates). Ensures the compliance of service activities. Maintenance procedures are designed, reviewed, and updated. The commercial impact of maintenance is analyzed, understood, and considered for updates.
WHO ARE YOU:
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies.
Where a job title is not considered the final definition of who you are, but the starting point.
COMPETENCIES :
Possesses enhanced negotiation and influencing skills to clearly convey objectives, deadlines, and expectations.
Efficiently manages accountabilities to motivate other people to perform at their best. Connects with people in ways that ignite enthusiasm and commitment.
MINIMUM REQUIREMENTS:
Bachelor’s degree in Bioinformatics, Computational Biology or equivalent field AND
3+ years' experience in customer support for software products, ideally in Biotech/Biomedical sciences or Diagnostic Markets OR
An equivalent mix of relevant education and work experience is required.
Good knowledge of genomics, including experience with secondary and tertiary analysis of NGS data
Good knowledge of public annotation and interpretation databases, tools, and algorithms for sequencing data
Highly Proficient in bash, python, R
A high degree of familiarity with Debian- and RedHat-based distributions (Debian, Ubuntu, RHEL, CentOS), particularly with system service and process configurations.
Good Understanding of and demonstrated hands-on experience with networking fundamentals and services (IPv4, DNS, DHCP, etc) is a plus
Experience with application and system monitoring is desired.
Experience in creating content for training and strong presentation skills
Effective Communicator with strong verbal and written communication skills
PLEASE NOTE:
Location: The employee will be located in Santa Clara, CA (with up to 2 days per week in Pleasanton, CA) or Rotkreuz, CH.
Travel time: 25% both domestic and international, required.
This position does not offer relocation.
Flexibility to work in the PST time zone for Rotkreuz, CH applicants
The expected salary range for this position based on the primary location of California is $92,500 - $171,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
#LI-KG4
-
Senior Bioinformatics Support Specialist, Risch-Rotkreuz
vor 10 Stunden
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitClient:Location:Job Category:Customer Service-Job Reference:8fdb3309e952Job Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:The PositionROLE SUMMARY:Creates, reviews, and maintains training content and training documentation for job-oriented training in cooperation with regional training centers. Training is executed and supported for end...
-
Application Support Specialist
vor 13 Stunden
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitApplication Support Specialist (m/w/d), RischRisch, SwitzerlandAls spezialisierter Dienstleister für Spitexorganisationen bietet unser ROCKEN Partner verschiedene Module und administrative Dienstleistungen. Die Unternehmung ist eine Tochtergesellschaft am Standort Zug und wurde 2022 gegründet.Deine VerantwortungProjektleitung: Weiterentwicklung der...
-
IT System Support Specialist
Vor 2 Tagen
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitIT System Support Specialist (m/w) 80-100%, Risch-RotkreuzRisch-Rotkreuz, SwitzerlandUnser Kunde aus der Zentralschweiz ist auf der Suche nach einem versierten und engagierten IT-Supporter. Das Unternehmen kann auf eine langjährige Erfolgsgeschichte zurückblicken und ist im Herzen von Luzern seit über 30 Jahren verankert. Profitieren Sie von...
-
IT Support Specialist
vor 1 Tag
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitIT Support Specialist (80-100%) (m/w/d), RischRisch, SwitzerlandUnser Rocken Partner ist seit 1987 auf die Entwicklung und Realisierung leistungsstarker Softwaresysteme spezialisiert, die insbesondere für die öffentliche Verwaltung von Gemeinden, Kantonen und dem Bund konzipiert sind. Das Unternehmen bietet umfassende Beratung bei der Evaluation und...
-
IT System Support Specialist
vor 1 Tag
Risch-Rotkreuz, Schweiz yellowshark VollzeitUnser Kunde aus der Zentralschweiz ist auf der Suche nach einem versierten und engagierten IT-Supporter. Das Unternehmen kann auf eine langjährige Erfolgsgeschichte zurückblicken und ist im Herzen von Luzern seit über 30 Jahren verankert. Profitieren Sie von überdurchschnittlichen Arbeitsbedingungen und bewerben Sie sich noch heute.Aufgaben- Bearbeitung...
-
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitProduct Safety Specialist Material Declaration, Risch-RotkreuzClient:Location:Job Category:OtherJob Reference:caf385b1e17eJob Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:The PositionAs Product Safety Specialist (m/f/d), you will be a member of our global unit "Diagnostics Product Sustainability & Compliance". The Compliance Operations...
-
Application Support Specialist
vor 1 Tag
Risch, Schweiz ROCKEN VollzeitLohn - 75'000 - 100'000Als spezialisierter Dienstleister für Spitexorganisationen bietet unser ROCKEN Partner verschiedene Module und administrative Dienstleistungen. Die Unternehmung ist eine Tochtergesellschaft am Standort Zug und wurde 2022 gegründet. Deine VerantwortungProjektleitung: Weiterentwicklung der Webapplikation in Zusammenarbeit mit externen...
-
Product Specialist Suisse Romande Ouest
vor 10 Stunden
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitÀ propos du posteNous sommes une entreprise mondiale innovante dans le domaine de la santé, et nous nous consacrons à transformer la vie des personnes souffrant de problèmes immunitaires, de maladies rares, de troubles sanguins, de cancers et de troubles neurologiques. De la R&D au service commercial, nos équipes talentueuses travaillent ensemble pour...
-
Global Business Process Specialist
vor 1 Tag
Risch-Rotkreuz, Schweiz Roche VollzeitThe Position We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest! Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals . We are continuously expanding, lookingfor new...
-
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:Global Business Process Specialist/ Finance Expert- General Accounting Tax Integration, Risch-RotkreuzJob Reference:5576cb865d5eJob Views:8Posted:21.01.2025Expiry Date:07.03.2025Job Description:The PositionWe are looking for You to join Roche and our Roche Services & Solutions Center in Budapest!Roche is a global...
-
Cloud Engineer
vor 14 Stunden
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitMobilität muss sinnvoll und unkompliziert sein. Diesen Leitsatz befolgen wir auch als Arbeitgeberin und bieten unseren Mitarbeitenden Flexibilität in der Arbeitsgestaltung und eine sinnstiftende Tätigkeit.Mit der Ablösung unseres aktuellen monolithisch aufgebauten Systems verfolgen wir eine flexible und verteilte Architektur. Dabei spielt die Integration...
-
Senior Electrical Engineer
Vor 5 Tagen
Risch-Rotkreuz, Schweiz Flexsis VollzeitAs a preferred supplier for Roche Diagnostics in Rotkreuz, we are looking for a motivated Senior Electrical Engineer (m/w/d).This is a full-time position (100%) with a 12-month duration and the possibility of extension. The earliest start date is 01. November 2024 and the latest 01. December 2024. Home Office: max. 20%.Responsibilities:Collaborate in a...
-
Senior Human Factors Engineer
Vor 2 Tagen
Risch, Schweiz Gi Group SA VollzeitRoche Diagnostics, the world market leader in In-Vitro Diagnostics in Rotkreuz (ZG), is looking for an experienced Human Factors Engineer with knowledge of both, Usability Engineering for Hardware and Software for Medical Devices Senior Human Factors Engineer (60-80% Home Office)Roche Diagnostics Global Customer Experience and Solution Design Team (CXSD...
-
Global Business Process Specialist
vor 9 Stunden
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitThe PositionWe are looking for you to join Roche and our Roche Services & Solutions Center in Budapest!Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals.We are continuously expanding, looking for new talents to join our...
-
IT Support Specialist
vor 1 Tag
Risch, Schweiz ROCKEN VollzeitUnser Rocken Partner ist seit 1987 auf die Entwicklung und Realisierung leistungsstarker Softwaresysteme spezialisiert, die insbesondere für die öffentliche Verwaltung von Gemeinden, Kantonen und dem Bund konzipiert sind. Das Unternehmen bietet umfassende Beratung bei der Evaluation und Planung massgeschneiderter Standard-Lösungen an. Durch ihre...
-
Senior Electrical Engineer
vor 12 Stunden
Risch-Rotkreuz, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:Client:FLEXSISLocation:-Job Reference:9e9b7315dd22Job Views:5Posted:21.01.2025Expiry Date:07.03.2025Job Description:As a preferred supplier for Roche Diagnostics in Rotkreuz, we are looking for a motivatedSenior Electrical Engineer (m/w/d).This is a full-time position (100%) with a 12-month duration and the...
-
Risch-Rotkreuz, Schweiz Roche VollzeitThe Position We are looking for You to join Roche and our Roche Services & Solutions Center in Budapest! Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to...
-
Senior SAP Support Consultant PP/QM
Vor 5 Tagen
Rotkreuz, Schweiz NZZone VollzeitInnflow AGDeine AufgabenHast Du Lust, bei spannenden Projekten von namhaften Kunden mitzuwirken, etwas zu bewegen und innovative Lösungen voranzutreiben?Dann werde Teil unserer 20-jährigen Erfolgsgeschichte.Dein Aufgabengebiet beinhaltet unter anderem:Beratung und Betreuung unserer Kunden (Incidents, Service und Change Requests) im 2nd und 3rd Level...
-
Technical Host
Vor 5 Tagen
Rotkreuz, Schweiz Work Selection Vollzeit**Beschreibung**: For our international partner, Roche Diagnostics International Ltd. based in Rotkreuz, we are looking for a qualified and motivated **Technical Host / Event Support Innovation Room** for 1 year with option for extension. Roche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions...
-
Senior Systems Engineer
vor 1 Tag
Risch-Rotkreuz, Schweiz Roche VollzeitThe Position We are looking for a new team member in our Systems Engineering group to help us ensure the development success of our complex diagnostics systems, consisting of fluidics, software, instrument, biochemical sensors and reagents. The person will own and manage system level topics and documentation mainly in the form of risk management,...
