Sales Operations Coordinator
vor 1 Woche
Merchandising
Define personalized assortment for each boutique for finished goods Watches & Jewelry Secure Model Stock fulfillment through auto-replenishment while considering sales trends and specific adjustments when required (e.g.: seasonal stock push during peak periods) Secure proper stock levels on Best-Sellers and strategic references Develop in-depth understanding of clients' and boutiques' needs and be agile in taking actions Work closely with visual merchandising to guarantee compliance with VM guidelines and enhance the products' visibility in boutiques Maintain a close relationship with boutiques and merchandising, distribution/demand planning team in HQ through continuous communications ensure proper communication and follow-up on shortages, scarcity management, novelties implementation.Supply Chain and Order Management
Manage daily boutique inquiries on product availability & estimated lead time for deliveries + special requests. Secure appropriate follow-up of all backorders with proper updates in boutique request file. Stock rebalancing between both boutiques, analysis & recommendations to reach optimum stock availability. Reallocation campaigns: Monitor stock returns, to have them executed in time, and in the most efficient way for the teams involved Manage strap and buckles orders and provide updates on delivery lead-time. Optimize stock quality through proper follow-up of product lifecycle evolutions. Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits. Guarantee product availability for consignment needs. Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc.)Sales & Stock analysis and reporting
Follow up on stock fulfillment KPIs, stock coverage levels, stock quality Preparation and animation of monthly supply meetings with Retail teams Ad hoc performance analyzes ( performance versus stock distribution at metric level for rings) Closely monitor strategic references/collection sales & Stock Provide detailed sales performance analysis at boutique level for CH Monthly Business reviewsWholesale Operations & Staff Sales
Propose replenishment Process straps and accessories orders Manage flow to send pieces to CS for refurbishment/Repair Prepare exchange proposals with historical price and replenishment proposal Process stock returns and related credit notes Reallocation campaign (local stock) Manage HJ consignments and return flows Source stock for POS Openings Staff sales invoicing for Swiss teams: follow-up on product availability with HQ teams, ODN creations and weekly reportingEurope Sales Operations
Support Europe Operations manager in the animation and coordination of the European distribution community Coordinate regional reallocation campaigns including local stock returns and EU CHD6 stock releases Follow-up on novelty and scarcity references allocations by market and ensure quotas are respected Biweekly extractions of EU stock to isolate novelties and scarcity pcs on dedicated stock Be a Key User for the operations processes for daily support of Team and training Ensure maintenance of all operations proceduresYOUR PROFILE:
2-3 years of similar experience in merchandising, buying and/or supply chain, operations acquired, preferably in Luxury industry Good understanding of International Retail business and affinity with the luxury industry is an advantage Proactive, agile, co-operative and cross-functional team player Rigorous reasoning, strong analytical and problem-solving skills Strong interpersonal and communication skills Ability to work with complexity and support competing priorities. Proficient in IT with advanced skills in Microsoft Excel Experience with ERP and SAP or similar ERP is a major plus. Strong time management skills: able to manage simultaneous deadlines Able to adapt to new ad-hoc responsibilities in a fast-paced environment Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset Ability to analyze large amounts of sales data, identify business trends, and react quickly to the needs of the business Fluent in English, German would be highly appreciatedWE OFFER :
A dynamic & caring team with a great positive learning environment Your daily activities will be interesting, challenging and diverse No day will be like another-
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