SALES ASSISTANT

Purpose & Overall Relevance for the Organization

Contributes to the achievement or exceeding of sales figures and KPI targets by:

Creating an emotional connection with the customer and representing the brand values Serving customers, selling products and diligently executing store operations

Key Responsibilities

Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador Proactively incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s) Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness Complies with store policies and procedures (SOM regulations) to maintain a safe shopping and working environment Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable) Minimizes loss by always keeping an eye on stock levels while serving customers Trains new team members (if applicable) Collaborates productively and respectfully with team members to meet or exceed store targets Completes all compulsory training programs and effectively transfers learning into skills on the job Communicates a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance Cashier work (if applicable): Ensures correct payment processes including careful product handling Accurately completes cashing-up procedures Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable) Endless Aisle (if applicable): Engages our customers with the online shop by suggesting they use it through tablets in the store in order to drive online sales Stays up to date on news and products in the online shop to use this knowledge in sales talks Uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process Informs customers about new ordering/sales possibilities within the country (communicate Endless Aisle/online shop) Advises customers and provides support in case of questions on Endless Aisle/online shop Click & Collect (if applicable): Monitors and oversees new online orders which have been placed by online customers and have to be kept aside in the store (e.g. Click & Collect) Executes ‘Pick & Pack’ of online orders (e.g. Click & Collect) in the defined timeframe (3 hours if the order enters the system before 13:00 and by 13:00 on the following day if the order enters the system after 13:00) including final reservation confirmation of the individual products per online order in the POS system. Confirmation in the system triggers automatic email confirmation to the customer Accepts product deliveries which arrive from the warehouse via online orders (e.g. Click & Collect), including final reservation confirmation of the individual products per online order in the POS system. Confirmation in the system triggers automatic email confirmation to the customer Services customers when they pick up online orders (e.g. Click & Collect) and offers additional products from the store as ‘cross sale’ Informs customers about the new pick-up option in the online shop (communicate Click & Collect) Advises customers and provides support in case of questions on the Click & Collect service in the online shop

Authorities

Not applicable

Key Relationships

Customers Colleagues and supervisors

Knowledge, Skills and Abilities

Competence of a Retail Professional Expectations Booklet for RP

Requisite Education and Experience/Minimum Qualifications

0-3 years of retail experience Apprenticeship as a sales associate desirable Basic knowledge of English Basic literacy and numeracy skills, communication skills

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