Support Engineer
Vor 2 Tagen
Staefa, Switzerland Support Engineer This position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world. In this role as a 2nd level support engineer, you will support Sonova’s 1st-level teams and international healthcare professionals by providing technical guidance and ensuring effective use of our products and software. Responsibilities: • Provide friendly and competent technical support to 1st-level teams and healthcare professionals• Analyze and troubleshoot technical issues reported by 1st-level support and customers• Reproduce reported issues in the test environment in collaboration with the software verification team• Escalate cases through the 3rd-level support process and work closely with software engineers• Partner with IT and Production support teams to identify and resolve cross-functional issues• Document issues, solutions, and progress in the appropriate tracking systems• Share market and group company feedback with marketing and product management to support continuous product improvement More about you: • Experience supporting PC desktop applications, mobile apps, and Bluetooth-enabled products• Strong knowledge of Microsoft technologies, Windows operating systems, and mobile operating systems• Ability to read and interpret log files with strong analytical skills to identify root causes• A proactive, solution-oriented mindset with the ability to work independently• A collaborative team player with strong communication and interpersonal skills• Patient, professional, and committed to delivering high-quality support• Fluent in English and German; additional languages are an advantage What we offer: As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
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Support Engineer
Vor 2 Tagen
Stäfa, Schweiz Sonova VollzeitStaefa, Switzerland Support Engineer This position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world. In this role as a 2nd level support engineer, you will support Sonova’s 1st-level teams and...
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Support Engineer
Vor 5 Tagen
Stäfa, Zürich, Schweiz Sonova AG Vollzeit CHF 60'000 - CHF 90'000 pro JahrStaefa, Switzerland Support EngineerThis position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world. In this role as a 2nd level support engineer, you will support Sonova's 1st-level teams and...
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Support Engineer
Vor 5 Tagen
Stäfa, Zürich, Schweiz Sonova Group Vollzeit CHF 55'000 - CHF 80'000 pro JahrStaefa, SwitzerlandSupport EngineerThis position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world.In this roleas a 2nd level support engineer, you will support Sonova's 1st-level teams and...
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Support Engineer
Vor 5 Tagen
Stäfa, Schweiz Sonova Group VollzeitAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding...
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Stäfa, Schweiz Sonova VollzeitA leading healthcare technology company based in Switzerland seeks a Support Engineer to join their agile, international team. The role involves providing technical support, troubleshooting, and collaborating with various teams to enhance product usability. Candidates should have experience with desktop applications, strong Microsoft tech knowledge, and...
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Stäfa, Schweiz Sonova Group VollzeitA leading hearing care provider based in Switzerland is seeking a 2nd level support engineer to join their agile international team. This role involves providing technical support to 1st-level teams and healthcare professionals, analyzing and troubleshooting issues, and documenting solutions. The ideal candidate possesses experience with PC applications and...
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Environmental Test Engineer
vor 2 Wochen
stäfa, Schweiz Sonova AG VollzeitAs an Environmental Test Engineer in our R&D Hardware Development Services team, you will play a key role in ensuring the quality and reliability of our hearing solutions. This is your opportunity to work with advanced materials and test methods, contribute to product development, and tackle technical challenges that make a real difference in people's lives....
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Software Engineer Embedded AI
vor 1 Woche
Stäfa, Schweiz Sonova VollzeitStaefa, Switzerland Software Engineer Embedded AI At Sonova R&D, we're not just developing hearing devices; we're shaping the future of hearing technology. Core of this revolution is the ability to deploy and execute neural networks on our next generation embedded platform. This calls for innovative tooling and firmware infrastructure - a challenge where...
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Deep Learning Engineer
vor 2 Wochen
stäfa, Schweiz Sonova AG VollzeitStaefa, Switzerland Deep Learning Engineer At Sonova R&D, we're not just developing hearing devices; we're shaping the future of hearing technology. Core of this revolution is the ability to deploy and execute neural networks on our next generation embedded platform. This calls for innovative tooling and firmware infrastructure - a challenge where you can...
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Software Engineer Embedded AI
vor 2 Wochen
stäfa, Schweiz Sonova AG VollzeitStaefa, Switzerland Software Engineer Embedded AI At Sonova R&D, we're not just developing hearing devices; we're shaping the future of hearing technology. Core of this revolution is the ability to deploy and execute neural networks on our next generation embedded platform. This calls for innovative tooling and firmware infrastructure - a challenge where...
